Lost your Password or Username?Back to top Back to main Skip to menu
|Forgotten password or username?|
If you've forgotten your password the system can generate a temporary password to allow you to log in again, after which you can set your password to whatever you want. If you've forgotten your username you can have a reminder sent to you by email.
Just follow these steps:
Step 1 (new password or username reminder) - Type your username or email address below (ignore the confirmation code box at this stage) and click on the send password button - this will dispatch a confirmation email to the address we have on file. If you only want a reminder of your username you don't need to go to step 2, your username will be included with the email sent to you and you can safely ignore the rest of the message.
Step 2 (new password only) - Copy the confirmation code from the email then return to this page (there's a link in the email), re-type your username or email address below together with the confirmation code you received and click on the send password button again. The system will then generate a new password for you which will be sent to your email address. We recommend that you change your password to something memorable once you've logged in.
As always, if you require further assistance logging in please use our feedback form.