±A - Join Our Community

JOIN OUR FRIENDLY COMMUNITY
Learn from the experiences of other expats and make new friends in our disccussion forums and Facebook groups

±A - Cigna

±A - Read Our Guide

READ OUR GUIDE TO MOVING ABROAD
The Expat Focus Guide to Moving Abroad contains everything you need to know when planning an international relocation available now, completely free

±A - Compare Quotes and Save

COMPARE QUOTES AND SAVE MONEY
Find the best health insurance provider or foreign currency transfer specialist by comparing free quotes

±A - Listen to the Podcast

LISTEN TO THE EXPAT FOCUS PODCAST
The Expat Focus podcast features interviews with expats living abroad and service providers meeting their needs subscribe today!

±A - Expert Financial

EXPERT FINANCIAL ADVICE & SERVICES
From our tax, investment and FX partners

±A - ExpatFocus Partners

Expat Focus Partners
Become a Partner. Click Here.

Business Culture

Estonia - Business Culture


Estonian business culture is quite formal and it is important to follow established protocol when doing business there.

You should always make appointments in advance, and send an agenda for the meeting. Although many Estonians can speak English, it will be appreciated if you translate your correspondence and materials into Estonian.

Normal business attire consists of good quality, smart but conservative clothing.

The usual form of greeting is a firm handshake with good eye contact. Business cards are usually exchanged on meeting. You should always use titles and surnames when addressing your Estonian contacts, first names are not generally used in business here. You should be especially respectful and deferential to those in senior positions, as this is a status-conscious society.

There are many women in Estonian business, and mildly flirtatious behaviour between men and women in business settings is commonplace and inoffensive here.

Business meetings are usually formal, especially in the early stages of a working relationship, and there is relatively little small talk. The most senior person present usually gives an introductory speech.

Estonians tend to be reserved and formal in meetings, and rarely show emotion. Their communication styles are direct and straightforward, although they will be tactful to avoid embarrassing someone or damaging a relationship. Although they may sometimes appear stubborn, you should remember that self-restraint is highly valued here, and try not to become angry or impatient.

Your business presentations should be straightforward and accurate, but avoiding high-pressure sales tactics. Ensure that you are able to deliver anything you commit to, as this will be important in securing the trust of your Estonian contacts.

It is not unusual for several meetings to be required before business decisions are made, due to the hierarchical nature of Estonian business which makes it necessary to consult senior colleagues.

Outside the workplace, you are likely to find the Estonians much more informal and very hospitable.

It is acceptable to give small business gifts to the organisation you are visiting, such as pens or other stationery. If visiting an Estonian home, you should bring a small gift such as flowers, wine or sweets.


Read more about this country



Expat Health Insurance Partners


Bupa Global

At Bupa we have been helping individuals and families live longer, healthier, happier lives for over 60 years. We are trusted by expats in 190 different countries and have links with healthcare organisations throughout the world. So whether you're moving abroad for a change of career or a change of scene, with our international private health insurance you will always be in safe hands.

Cigna

Cigna has worked in international health insurance for more than 30 years. Today, Cigna has over 71 million customer relationships around the world. Looking after them is an international workforce of 31,000 people, plus a network of over 1 million hospitals, physicians, clinics and health and wellness specialists worldwide, meaning you have easy access to treatment.