Q: Does an International Medical Plan cover pregnancy?
A: It depends on the plan you are choosing. Some plans require a period of eligibility before the benefits will be paid (10-12 months). That is, comprehensive plans normally include maternity.

Q: Are dental treatments covered?
A: Some International Medical plans will offer routine dental cover. Please ask our customer support assistants to verify coverage offered for emergency dental treatment.

Q: Can I choose the hospital for treatment?
A: Yes. You can choose which doctor will treat you and in which hospital/clinic you will have your treatment.

Q: How do I make a claim?
A: Most international insurance providers will send a client pack, with Insurance Certificate, Claims Forms and Helpline Card, with a range of international contact numbers. Many international insurers now pre-authorise any in-patient treatment, meaning that you must contact their help lines before seeking treatment and incurring costs. Out-patient costs are usually dealt by routine Claim Forms (i.e. you pay first). If in doubt always call the help lines before seeking treatment and committing yourself to costs.

Q: How long does it take to handle a claim?
A: Normally it takes around ten working days from the date the insurer receives all the necessary documents.