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Galp-ON Gas natural

Discussion forum for expats moving to or living in Portugal.
Subforums: Property for Sale/Rent, 2nd Hand Items for Sale/Wanted

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Galp-ON Gas natural

Post Posted: Tue Jan 20, 2015 2:35 pm

I have run into a problem with my Galp account, for gas and electric. I used to submit my readings on their web site but their site has been down for over a month.
Now they want me to freefone 800508080 with my readings. They have given me a new contract number and reference. Now I am not sure what to enter. I think I press 1 then enter the electric reading. Could someone freefone this number and tell me what they are on about.
It seems impossible to speak to a human, they only have portuguese speaking machines.


_________________

-------there is no escape!-----não desista

 

tombo
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Re: Galp-ON Gas natural

Post Posted: Tue Jan 20, 2015 6:59 pm

The first thing they require is the 10 figure number which is shown on your factura

I can't go any further because without the above number you can not advance to the next stage !

p.s. lousy recording


_________________

Adopt the pace of nature
Her secret is patience

Ralph Waldo Emerson

 

Ingles
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Re: Galp-ON Gas natural

Post Posted: Tue Jan 20, 2015 9:14 pm

Thanks Ingles. Although I am a Galp (gas) customer this is a new contract for both types of energy. So far there is no fatura. The contrato and referencia I received came via SMS on the 19th telling me to submit a reading before the 21st (to avoid estimated billing).


_________________

-------there is no escape!-----não desista

 

tombo
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Re: Galp-ON Gas natural

Post Posted: Tue Jan 27, 2015 7:33 pm

Sent Ingles a PM. Now have an e-fatura. Horrible complicated 3 sheeter full of facts figures graphs and b.s.
They have given me a generous estimate for my gas, ignoring my submitted reading.
I am in the UK and cannot access a PT 800 number? Anyone done it?
Skype does not work either. The loss bungling PT-Telecoms have the whole market stitched up.


_________________

-------there is no escape!-----não desista

 

tombo
Frequent Poster
Frequent Poster
 
 
  
Re: Galp-ON Gas natural

Post Posted: Tue Mar 03, 2015 2:58 pm

I have resumed my struggle with Galp-ON. Galp-ON seems to be one of the many breakaway
satellite companies from the parent Galp Energia. Galp Energia being one of Portugals leading energy companies. Their spanish operation was recently fined for "monkey business"
Galp-ON seems to be a low budget operation, No website for readings, only automatic call responses. They send a text requesting your readings on the same day that the new accounts are issued.
Those with the time should look at www.portaldaqueixa.com and see what the long suffering portuguese public have to put up with whilst dealing with large companies.

Despite having recorded the first part of the automatic telephone readings message I still cannot fathom it out. I would post it here but it is a .wav audio file and this forum does not accept those.
Looks like another trip down to Galp,s base within the Loja de Cidadão. Rolling Eyes


_________________

-------there is no escape!-----não desista

 

tombo
Frequent Poster
Frequent Poster
 
 
  
Re: Galp-ON Gas natural

Post Posted: Tue Mar 03, 2015 4:22 pm

- tombo

I have resumed my struggle with Galp-ON. Galp-ON seems to be one of the many breakaway
satellite companies from the parent Galp Energia. Galp Energia being one of Portugals leading energy companies. Their spanish operation was recently fined for "monkey business"
Galp-ON seems to be a low budget operation, No website for readings, only automatic call responses. They send a text requesting your readings on the same day that the new accounts are issued.
Those with the time should look at www.portaldaqueixa.com and see what the long suffering portuguese public have to put up with whilst dealing with large companies.

Despite having recorded the first part of the automatic telephone readings message I still cannot fathom it out. I would post it here but it is a .wav audio file and this forum does not accept those.
Looks like another trip down to Galp,s base within the Loja de Cidadão. Rolling Eyes



When I called at your request this took place

The 1st thing they ask for is your 10 Fig "Client Nº"
Once that's in
The voice say's "if you wish to put in your Electricity reading ,mark 1, if you wish to put in your Gas reading mark 2

This is where I had to stop! as I had no intention of putting in a false reading & possibly causing problems.

So one can safely assume that after you have given your Electricity after marking 1 , they will then ask you to mark 2 to put in your Gas reading.

But then again, this is PT & they tend to make things complicated unintentionally


_________________

Adopt the pace of nature
Her secret is patience

Ralph Waldo Emerson

 

Ingles
Forum Legend
Forum Legend
 
 
  
Re: Galp-ON Gas natural

Post Posted: Tue Mar 03, 2015 4:42 pm

Correct but this was where I became unstuck. There are two electricity readings, vazio and fora vazio. Which comes first. I cannot detect a vazio or a fora vazio. Also it asks you to either submit your reading with or without a preceding zero, but I cannot make out whether it is with or without.


_________________

-------there is no escape!-----não desista

 

tombo
Frequent Poster
Frequent Poster
 
 
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