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How to complain about a Vet in France

Discussion forum for expats moving to or living in France.
Subforums: Property for Sale/Rent

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How to complain about a Vet in France

Post Posted: Sat Jun 03, 2017 3:47 am

I have recently had a holiday in France - my very first time - and took my much loved 2.1/2 year old Shih Tzu Nell with me. I got everything done in England and realised that I had to find a vet in France before coming back to england so got my cousin (who lives in France) to research a vet I had found in the place we were renting a house St Valery Sur Somme. She can speak French fluently so rang them and was reassured that they knew what to do and that the vets would have conversational english. I went to the vet well in advance to book an appointment.

My dog has had many vaccinations in her short life and has NEVER been in pain from my vet in England. However, I was appalled at how she treat Nell. She tried giving her a tablet but Nell wouldn't take it so she tried to "force" it down her throat with these long plastic coated scissors. Nell was yelping in pain and trying wriggle free so the vet then muzzled her (bearing in mind Shih Tzu's dont have a nose so the muzzle was digging in her face) to give her a vaccination. She tried twice to put it in her neck and I could see her forcing the needle into Nell's fur. She then ended up giving the vaccination in her rear and when I came out my friend who had been waiting in the waiting room was nearly in tears because she had heard Nell yelping in pain. An English couple waiting to make an appointment for there two dogs walked out and said they couldn't bear to let her handle their dogs.

To compound the problem, when I got to Pet Reception at Le Shuttle, they refused to let her enter because the vet hadn't stamped her passport correctly. I then had to drive into Calais to another Vet and have them sign and stamp the passport which cost me another 25 euros on top of the 46 euros of the original visit to the vet.

I rang the vets when I got back to England and spoke to a gentleman who didn't speak much english, managed to get an email address. I emailed in English but put the text into google translate and then put the French translation below the english. I have not had a reply and I wanted to know how I go about complaining about their service. Their website is all in French so I cant understand if they have a "review" section. The other thing I want to do is complain to the officials because, according to the customs people at the pet reception, it happens frequently.

Can anyone advise me?


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