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Meo Help !!!!!

Discussion forum for expats moving to or living in Portugal.
Subforums: Property for Sale/Rent, 2nd Hand Items for Sale/Wanted, Job Vacancies/Employment Wanted

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Meo Help !!!!!

Post Posted: Wed Aug 30, 2017 9:12 pm

A month ago my e mail account stopped working , Despite over thirty calls to their customer service and technical departments the problem has not been resolved . No one ever accepts responsibility and i am perpetually promised someone will call back to explain and resolve the problem ; to date no one has ever called me back : all i have received are three automated sms messages saying they are dealing with the problem. Clearly this approach is not working and i need to speak with someone more senior in the company who will take some action : does anyone have any advice as how i can resolve this crazy situation , many thanks

 

limey
Regular Poster
Regular Poster
 
 
  
Re: Meo Help !!!!!

Post Posted: Wed Aug 30, 2017 10:31 pm

Hi

Call them again and tell them if they don't fix your problem you will fill the Complaint book.

If they don't respond then go to a Meo shop and fill the complaint book in, i did at 4.45pm one afternoon and by 850am next morning i had a knock on my door and the guy had come to fix my problem.

Google Complaint book Portugal if you doubt what i say

Peter


_________________

Blog petersvaleboahouse.blogspot.com

Blog. iberianspices.blogspot.pt/

www.expatfocus.com/c/a...lder-gois/

 

peterfc
Forum Legend
Forum Legend
 
 
  
Re: Meo Help !!!!!

Post Posted: Thu Aug 31, 2017 12:45 am

I Did that in the second week which unfortunately failed to initiate any response other than i received a SMS message telling me they were looking in to it and would deal with it shortly !!!

 

limey
Regular Poster
Regular Poster
 
 
  
Re: Meo Help !!!!!

Post Posted: Thu Aug 31, 2017 9:13 am

Is this a Sapo.pt email address?


_________________

www.algarveexpats.com
The Internet Community for Residents in The Algarve

 

mikeymike
Frequent Poster
Frequent Poster
 
 
  
Re: Meo Help !!!!!

Post Posted: Thu Aug 31, 2017 12:04 pm

No its a telepac e mail account

 

limey
Regular Poster
Regular Poster
 
 
  
Re: Meo Help !!!!!

Post Posted: Thu Aug 31, 2017 1:30 pm

Are you using webmail or a POP/SMTP/IMAP email client (which might have incorrect server settings)?

Could your (1GB?) mailbox be full?

Can you login to your account OK?

 

RichardHenshall
Frequent Poster
Frequent Poster
 
 
  
Re: Meo Help !!!!!

Post Posted: Thu Aug 31, 2017 3:59 pm

Its nothing to do with my settings . Its an internal Meo problem which for some reason they won't address or even let me know why it can't be resolved. The problem with Meo is that there is noone to escalate the problem to ; the most senior people available are the supervisors .There just doesn't appear to be any mechanism to resolve the problem

 

limey
Regular Poster
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