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Communications (Telephone, Internet, TV, Post)

Hong Kong (City) - Communications (Telephone, Internet, TV, Post)

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The thriving telecommunications industry in Hong Kong means one thing for the expatriate – great variety at competitive rates. Hong Kong has one of the highest rates of telephone density in the world. Expect all households and commercial buildings to have broadband access for internet connection.

The Office of The Telecommunications Authority (website www.ofta.gov.hk) is the governing body that regulates the telecommunications industry in Hong Kong. Their website offers a lot of information about Hong Kong's telecommunication industry, including updated lists of licensed telecommunication providers and the types of telecommunications services available to help consumers make informed choices. The website also has instructions on how to unsubscribe from commercial e-messages and how to make a complaint against a provider.


There are 5 fixed-line licensees in Hong Kong. All fixed line calls within Hong Kong are free. To open an account, you will need a Hong Kong ID card or passport and proof of residency. For a complete and updated list of fixed-line operators in Hong Kong and their websites, refer to this link.

The Hong Kong Yellow and White Pages are available online in English, and provide useful directories for contact information for businesses, individuals, companies or government agencies.

Mobile Phone

There are 5 mobile network operators to choose from. With more than 11 mobile phone subscribers in Hong Kong, each mobile operator offers a sophisticated range of subscriptions, offers and special packages to cater for any conceivable need. IDD, roaming, SMS/MMS services, caller-id and other value-added services are the norm offered by all operators. The operators in Hong Kong generally entice new customers by offering the latest phone model, instead of merely competing on charges for subscriptions and add-on services. Window-shopping for the latest handset is a common feature for the fashion conscious in Hong Kong.

Take note that some service providers automatically renew your subscription upon expiry of the contract period, while others require a full month's notice for service termination. If you terminate a fixed-term contract early, expect to pay penalties. When you terminate a fixed-line or mobile phone number subscription, be sure to terminate all the associated services, such as IDD, as the associated services can be tagged to the phone number (and not the company).

For a complete and updated list of mobile phone operators, their contact numbers and websites, refer to this link.

Internet Service Providers

There are 168 licensed Internet Service Providers. Some expatriates sign up combined packages – many fixed-line and mobile phone companies offer internet packages as well. However, there are pros and cons to signing up for combined services. Click here for more advice. To sign up for a subscription, you will need your Hong Kong ID card or passport, and proof of residence. There are 2 standard tariff plans – an unlimited usage plan or a pay per usage plan.

Postal Services

The main post office on Hong Kong Island is located at 2 Connaught Place, Central. The Kowloon Central Post Office is located at G/F, Kowloon Government Offices, 405 Nathan Road, Yau Ma Tei. There are many post offices located throughout Hong Kong, and each post office offers a range of postal services. There are no postal codes used in Hong Kong addresses.

The best website that keeps an updated list of the locations, opening times and services offered at each post office and street posting box is maintained by the Hong Kong Post. The Hong Kong Post has a good reference guide on how to write addresses. Click here to download the pdf guide.

Expat Health Insurance Partners

Bupa Global

At Bupa we have been helping individuals and families live longer, healthier, happier lives for over 60 years. We are trusted by expats in 190 different countries and have links with healthcare organisations throughout the world. So whether you're moving abroad for a change of career or a change of scene, with our international private health insurance you will always be in safe hands.


Cigna has worked in international health insurance for more than 30 years. Today, Cigna has over 71 million customer relationships around the world. Looking after them is an international workforce of 31,000 people, plus a network of over 1 million hospitals, physicians, clinics and health and wellness specialists worldwide, meaning you have easy access to treatment.