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Utilities (Electricity, Gas, Water, Household Waste)

Tokyo - Utilities (Electricity, Gas, Water, Household Waste)

Electricity (Denki)

Electricity is transmitted at normal voltage of 100 or 200V at a frequency of 50 Hz. It is advisable to check if appliances made in other countries are suitable for use in Tokyo.

The Tokyo Electric Power Company is the service company that supplies electricity to homes in Tokyo. There are three customer service centers in Tokyo, depending on where you reside. Click for contact details. The website also offers an online service request to open new accounts.

Gas (Gasu)

Gas is usually used for household appliances in cooking and heating. Tokyo Gas is the supplier of gas in Tokyo. Call 0570-002211 from fixed line phones and 03-5722-0111 from mobile phones.

Water and Sewage (suido)

Water and sewerage services is provided by the . The customer service centre hotline is 03-532-1100 and its operating hours are Mondays to Saturdays 830am to 8pm. You can also apply online for a new account. Their website also lists the contact numbers and service stations.

Trash separation rules

In Tokyo, there are trash separation (gomi) guidelines that all residents are expected to follow. Living in harmony is a shared value by many Japanese residents, and as foreigners, you would want to try to live as harmoniously as possible with your neighbors. There are three categories – combustible trash (moeru gomi), non-combustible trash (moenai gomi) and recyclable trash (shigen gomi). You must use the designated trash bags that are designated by the local authority. You can purchase the trash bags at local supermarkets and convenience stores. Different categories of trash are collected on different days, and trash in the wrong bag may not be collected. You need to make special arrangements for oversized trash (sodai gomi).


Tariffs for electricity are billed monthly. There are different contract options to choose from, depending on your electricity needs. For example, there is a night-only service that offering lower rates for electric heating. There are consumption taxes and fuel cost adjustment rates as well. Click here for more details.

Water usage and sewage are billed once every 2 months. The sewage service in Tama area is managed by each city/town, and the rates schedule is different. Click here for more details.

Payments for utilities are usually automatically settled via bank account transfers, or by credit card payment. The third option is to pay the bills at a post office, bank or convenience store.

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Expat Health Insurance Partners

Bupa Global

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Cigna has worked in international health insurance for more than 30 years. Today, Cigna has over 71 million customer relationships around the world. Looking after them is an international workforce of 31,000 people, plus a network of over 1 million hospitals, physicians, clinics and health and wellness specialists worldwide, meaning you have easy access to treatment.