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Communications (Telephone, Internet, TV, Post)

Kuala Lumpur - Communications (Telephone, Internet, TV, Post)

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The Malaysian Communication and Multimedia Commission is the Federal regulatory agency that is responsible for telecommunication services in Malaysia, and grants licenses to a number of facility providers. Telecommunication infrastructure in KL is notably the most advanced in the whole of Malaysia – fiber optic transmission networks have been installed in many parts of the city, and expatriates will be able to enjoy a good range of telecommunications services.


The main cable service provider is Astro Television. There is a wide range of packages that offer the usual international pickings – English language movie channels (HBO, Star, Cinemax), family / children channels (Discovery, Hallmark, AXN, National Geographic, Nickelodeon, Disney, etc), international news channels (BBC, CNN, Bloomberg, CNBC, etc), sports channels (ESPN, Star Sports) and other international channels (Zee TV, Phoenix Chinese Channel, NHK World). Visit their website at www.astro.com.my for more details on their packages and prices. Call +60 3 7491 9888 to install their services and 1300 82 3838 for general enquires. The KL Astro customer service center is located at 14, Block L, Jalan 3/93A, Warisan Cityview, Batu 2 ½ Jalan Cheras (operating hours: Mondays through Fridays - 930am to 530pm, Saturdays – 930am to 2pm; closed on Sundays and public holidays).


Telekom Malaysia is Malaysia's national phone company, and provides reliable fixed line phone and internet services. Take note that there is a deposit required when setting up a new fixed telephone line with the company. Dial 100 to contact Telekom's customer service center for enquires on their services and to apply for a new fixed line. For Directory Service, dial 103. Multi-lingual International Service (Mandarin) 1981 and 1982 for Japanese. To locate the nearest Telekom outlet from your location, click here. For more information on Telekom Malaysia's products and services via the internet, visit TM Point's website at www.tmpoint.tm.com.my.

Mobile service providers include Celcom (de-merged from Telekom Malaysia; Tel: +603 3630 8888), Digi (Tel: 1-800-68-8000) and Maxis (Tel: +603 7492 2123). Pre-paid and post paid packages are available. You can choose to purchase SIM cards and phones (if required) separately or as a package.

Time Telekom offers fixed line phone services (e.g. IDD calls), internet / wireless connection and broadband TV services. Call their customer service center at +603 2730 5287 for more details.


Malaysia's internet infrastructure is very advanced. The easiest way to get connected is by Wireless connection (WAP). Many free access points are available in coffee shops and restaurants throughout KL. For home internet connection, however, the situation is somewhat different. There are many internet service providers, hence prices and service quality are competitive. However, the type of internet connection available for home use is largely dependent on the type of infrastructure installed in the building you reside in. Wired broadband internet access (ADSL) is offered, alongside basic dial-up internet services. Jaring (Tel: +603 8991 7080) is a dial-up internet service provider. TM Net (1-300-88-1515) offers both dial-up, narrow internet broadband and wireless connection for home users. ArcNet is the brand name for the Malaysian-Japanese company NTT MSC that offers DSL internet services for higher-end home users and businesses. Their coverage is somewhat limited to the availability of broadband infrastructure in buildings (mostly in KL central district and some parts of Petaling Jaya). Zapzone and MacroLynx are wireless hotspot providers in public areas and provide wireless connection for retail and enterprises.

Postal services

The Malaysian postal service ("Pos Malaysia") is efficient and easily accessible. Post offices can be found all over KL. Normal and express (speed post), bill payments and remittance services are offered at the post offices. Some English is spoken. Call POSLINE Customer Service Center 1-300-300-300 for more information about their services and location of offices, or +60 3 2274 1122. Click here for a helpful Postcode and Location finder maintained by Pos Malaysia.

Expat Health Insurance Partners

Bupa Global

At Bupa we have been helping individuals and families live longer, healthier, happier lives for over 60 years. We are trusted by expats in 190 different countries and have links with healthcare organisations throughout the world. So whether you're moving abroad for a change of career or a change of scene, with our international private health insurance you will always be in safe hands.


Cigna has worked in international health insurance for more than 30 years. Today, Cigna has over 71 million customer relationships around the world. Looking after them is an international workforce of 31,000 people, plus a network of over 1 million hospitals, physicians, clinics and health and wellness specialists worldwide, meaning you have easy access to treatment.