Our monthly newsletter contains health and financial news, expat articles, social media recommendations and more.
Estonia - Business Culture
You should always make appointments in advance, and send an agenda for the meeting. Although many Estonians can speak English, it will be appreciated if you translate your correspondence and materials into Estonian.
Normal business attire consists of good quality, smart but conservative clothing.
The usual form of greeting is a firm handshake with good eye contact. Business cards are usually exchanged on meeting. You should always use titles and surnames when addressing your Estonian contacts, first names are not generally used in business here. You should be especially respectful and deferential to those in senior positions, as this is a status-conscious society.
There are many women in Estonian business, and mildly flirtatious behaviour between men and women in business settings is commonplace and inoffensive here.
Business meetings are usually formal, especially in the early stages of a working relationship, and there is relatively little small talk. The most senior person present usually gives an introductory speech.
Your business presentations should be straightforward and accurate, but avoiding high-pressure sales tactics. Ensure that you are able to deliver anything you commit to, as this will be important in securing the trust of your Estonian contacts.
It is not unusual for several meetings to be required before business decisions are made, due to the hierarchical nature of Estonian business which makes it necessary to consult senior colleagues.
Outside the workplace, you are likely to find the Estonians much more informal and very hospitable.
It is acceptable to give small business gifts to the organisation you are visiting, such as pens or other stationery. If visiting an Estonian home, you should bring a small gift such as flowers, wine or sweets.
Read more about this country
Expat Health Insurance Partners
Cigna has worked in international health insurance for more than 30 years. Today, Cigna has over 71 million customer relationships around the world. Looking after them is an international workforce of 31,000 people, plus a network of over 1 million hospitals, physicians, clinics and health and wellness specialists worldwide, meaning you have easy access to treatment.