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Gibraltar - Utilities
Consumers can consult the website of the Gibraltar Electricity Authority for the latest information on connecting and disconnecting services, electricity tariffs and how to pay bills. The site also includes details on how to contact each department of the company. Consumers are also able to use the form to provide feedback on the company's services.
Tap water is considered to be safe to drink, although those coming from abroad are advised to begin with bottled water while they become accustomed. The UK's Ministry of Defence at the naval base in Gibraltar has been in charge of supplying a certain amount of water to the territory, particularly for sanitary purposes. Drinking water supplies are provided by a company called AquaGib Ltd and most homes will have a water meter fitted to monitor the amount that is used and to accurately calculate bills.
AquaGib Ltd has a customer service department which is open Monday to Thursday from 8.30 am to 3.00 pm and on a Friday from 8.30 am to 2.30 pm. Details on their tariffs and how to apply for connection can be obtained from the company's website along with details on how to contact different departments of the company.
The connection of utility services can be done through the estate agents prior to moving in, although all will be subject to a small deposit and proof of residency, either a tenancy agreement or a completed contract of purchase, plus identification. If you prefer, you are able to contact the companies yourself and arrange the connection. Most companies will accept bill payments online through their websites, making it easy and less time consuming to deal with bills.
Due to the small size of the territory, there is no choice of utility suppliers. There is also no supplier for mains gas and although it is possible to buy appliances which run off bottled gas, most homes will use only electrical appliances.
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