Andorra – Landlines and Mobile Phones

What are the international dialling codes for Andorra, and what are the area codes for the most popular expat destinations?

Andorra has been assigned country code 376, which is also referred to as its international calling code or phone code. To reach an Andorran number from outside the country, you first dial your local international exit code (commonly 00 in most European nations), then 376, and finally the six-digit local number. On mobile phones, the +376 prefix and 00376 are interchangeable when dialling into Andorra.

Every Andorran telephone number consists of six digits. The universal emergency line is 112, with dedicated alternatives for Police (110), Fire (118), and Ambulance (116). In contrast to many other countries, Andorra does not divide its territory into separate geographic dialling zones for individual cities or parishes — the six-digit number alone identifies the line. There is also no trunk prefix to omit when placing an international call, since Andorran numbers do not use one.

The type of line can be identified by the first digit: fixed-line numbers start with “8”, postpaid mobile numbers start with “3”, and prepaid mobile numbers start with “6”. Andorra’s main expat destinations — Andorra la Vella, Escaldes-Engordany, Encamp, Sant Julià de Lòria, and La Massana — all fall under the same national numbering plan. Calling any of these parishes from abroad requires only +376 followed by the six-digit number, with no parish-specific prefix.

It is worth noting that Andorra historically shared the French country code (+33) and had a special routing arrangement for calls from Spain. The country now operates under its own calling code, 376. This historical detail is relevant if you encounter older reference materials that mention the previous French routing system.

Who are the major landline providers in Andorra, and how can you contact them?

Andorra Telecom is the one and only provider of fixed-line telephone, mobile, pay television, and internet services in Andorra — a complete telecommunications monopoly. It is a publicly owned company that reports to the Andorran government. This sets Andorra apart from its neighbours France and Spain, where liberalised markets host dozens of competing operators. In Andorra, the absence of competition means there is a single point of contact for anyone wishing to set up a landline connection, which in some ways simplifies the process considerably.

Andorra Telecom’s portfolio covers mobile, broadband, television, and voice services, with tailored packages for private households, freelancers, and businesses. Its fixed-line network is built on modern fibre and copper infrastructure with interconnections to both France and Spain, ensuring good international connectivity.

You can get in touch with Andorra Telecom through the following channels:

• Official website: andorratelecom.ad
• Customer service phone: 115 (within Andorra); +376 301 115 (from abroad)
• Head office: Av. Merixell 112, Andorra la Vella
• Andorra Telecom app: Available for iOS and Android, supporting bill management, usage tracking, and service requests

Andorra Telecom can also supply rental telephone handsets, with available terminal models and associated fees listed on its complementary services section of the official website. For the most current landline tariffs and bundle pricing, consult the official landline services page directly, as rates are revised from time to time and figures quoted in third-party sources may not reflect the latest offers.

Andorra does not have a separate independent telecoms regulator in the conventional sense. Consumer protection matters fall under the jurisdiction of the Andorran government’s relevant bodies. For regulatory enquiries, the Government of Andorra (govern.ad) is the appropriate first port of call.

Who are the major mobile phone providers in Andorra, and how can you contact them?

There is only one mobile network operator in Andorra: Andorra Telecom, previously known as Servei de Telecomunicacions d’Andorra (STA). This distinguishes Andorra sharply from neighbouring France and Spain, which each host multiple competing mobile networks. In Andorra, every mobile call, data session, and text message — whether transmitted via a contract plan, prepaid SIM, or third-party eSIM — runs entirely over Andorra Telecom’s infrastructure.

The mobile network operates on 4G/LTE using 1800 MHz and 800 MHz (bands 3 and 20). A 5G rollout has been under way since December 2021, and prepaid customers are eligible to access it. Coverage across populated areas is generally strong, though reception can deteriorate significantly in high mountain terrain. In the principal valleys and residential parishes, signal quality tends to be dependable.

Andorra Telecom offers both prepaid (Prepagament) and postpaid contract options. As of 2025, the available prepaid plans are:

• Tarifa S: €10 per 30 days — 3 GB data, 40 domestic minutes, 10 SMS
• Tarifa M: €20 per 30 days — 12 GB data, 100 domestic minutes, 10 SMS

These plans renew automatically when sufficient credit is available. Once the data allocation is exhausted, mobile data access is suspended until the next renewal cycle. Calls and messages beyond the included allowances are billed on a per-use basis. Always verify the latest tariffs on the official Andorra Telecom prepaid page, as pricing is subject to change.

For mobile service enquiries, the contact details are the same as for landline services, since Andorra Telecom handles all telecommunications:

• Customer service: 115 (within Andorra); +376 301 115 (from abroad)
• Mobile services page: andorratelecom.ad/en/mobile-telephony/
• Andorra Telecom app: Provides real-time usage monitoring, balance top-ups, and invoice access

How do I get a landline connected in Andorra?

Since Andorra Telecom is the sole fixed-line operator, there is no need to compare competing offers when setting up a landline — there is simply one provider and one process. Most residential buildings already have the requisite cabling infrastructure in place, which tends to make the connection relatively straightforward. The steps below outline what to expect:

1. Get in touch with Andorra Telecom. To arrange a new telephone installation or reconnect an existing line, visit the nearest Andorra Telecom office, call 115, or submit a request through their website. You will need to present photo identification (a passport or national ID card) and a document confirming your Andorran address.
2. Verify the property’s infrastructure. The vast majority of properties already have the wiring needed for a telephone connection, meaning the process typically amounts to scheduling an activation date. Should any infrastructure issues be identified, Andorra Telecom will advise you on appropriate alternative arrangements.
3. Select a plan. You can opt for a standalone landline subscription or a bundled package that combines fixed-line telephony with mobile, internet, and television services. Visit their official website for current pricing and package details.
4. Book an installation appointment. Once your subscription is confirmed, Andorra Telecom will dispatch a technician to install the required equipment at your property. The work generally takes a few hours.
5. Arrange payment. You will be asked either to supply bank account details for monthly direct debit or to choose manual payment via the online portal, in person at an Andorra Telecom office, or in cash at participating banks. Invoices are issued on a monthly basis.

The process is essentially the same for renters and property owners alike — the primary requirement is a valid Andorran address. If you are renting, it is advisable to check with your landlord before requesting any new line installation, as certain works may require the owner’s approval. There is no published standard deposit for new landline connections; confirm any upfront costs directly with Andorra Telecom at the time of application, as these may vary depending on individual circumstances.

How do I get a mobile phone SIM card or contract in Andorra?

Andorra Telecom is the only mobile operator in Andorra, so if you want to acquire a local SIM card, there is no alternative provider to consider. Both prepaid options (requiring no ongoing commitment) and postpaid monthly contracts are offered. The monopoly structure means there is no price competition between networks, though the process of obtaining a SIM is relatively simple.

Obtaining a prepaid SIM:

1. SIM cards can be purchased at the Andorra Telecom head office at Av. Merixell 112 in Andorra la Vella, or through its authorised retail distributors.
2. You will be required to present identification — bring a passport or national ID card. There is no separate charge for the physical SIM card; instead, you activate it immediately with one of the available base plans.
3. The SIM card is supplied as a triple-cut card, letting you punch out the mini, micro, or nano size as required for your device.
4. Choose your preferred plan (Tarifa S or Tarifa M as of 2025) and pay for your initial 30-day cycle.
5. If you select either the S or M plan, you can set up automatic monthly renewals through the online shop, eliminating the need for manual top-ups. Renewal is triggered according to your last activation date, and the amount charged corresponds to your chosen plan.

Prepaid SIM validity: A prepaid SIM card remains active for 12 months from the date of the most recent top-up. Following the expiry of that period, you have a further two months during which the card can be reactivated. Once 14 months have passed since the last top-up with no reactivation, the card will be permanently deactivated.

Postpaid (contract) SIM: Residents holding a valid Andorran address and the appropriate residency documentation may apply for a postpaid contract directly with Andorra Telecom. You will typically need to provide a passport or national ID card, proof of Andorran residency (such as a tenancy agreement or utility bill in your name), and in some cases a local bank account for direct debit billing. Unlike certain EU countries where postpaid contracts can sometimes be signed using a foreign address, Andorra Telecom’s monthly contract plans are generally intended for registered residents. Newcomers who have not yet formalised their residency are advised to start on a prepaid SIM and switch to a contract once their documentation is in order.

eSIM option: A prepaid eSIM can be activated entirely remotely, without any need to visit a shop and without any prior relationship with Andorra Telecom. The eSIM is activated automatically the first time it is used within Andorra. This is a particularly convenient option for people arriving from abroad, as it can be set up before departure. A list of compatible devices is available on the Andorra Telecom eSIM page.

How do I pay my telephone bill in Andorra?

Andorra Telecom invoices are issued monthly and can be settled through several different channels. Both fixed-line and mobile bills can be managed using whichever method best suits your circumstances:

• Direct debit: By authorising a direct debit, the monthly charge is drawn automatically from your bank account on the due date. This is the most widely used method and is especially practical for those who travel regularly or own a holiday property in Andorra.
• Online payment: Manual payments can be processed through Andorra Telecom’s online payment portal. Both the Andorra Telecom website and its mobile app support this option.
• In-person payment: Bills can be paid in person at any Andorra Telecom office. Cash payment is also accepted at certain local banks.
• ATM top-up (prepaid): Prepaid customers can reload their balance via the Andorra Telecom website or app, at Andbank and Crèdit Andorrà ATMs, or at authorised points of sale throughout the country.
• Automatic top-up (prepaid): The Andorra Telecom app allows prepaid customers to monitor their usage in real time and review invoices from the previous six months, making it straightforward to stay on top of spending.

Failure to pay on time may result in penalty charges or suspension of your service. Setting up a direct debit or scheduled bank transfer is therefore strongly recommended, particularly for holiday-home owners who may be away from Andorra for extended periods and need to ensure continuity of service. This approach is consistent with best practice when dealing with telecoms providers in neighbouring France and Spain, where missed payments can similarly lead to service interruptions.

Are there any practical tips for using phones in Andorra as a newcomer?

Roaming — an essential point for newcomers: Using a foreign SIM in Andorra is not free of charge. Because Andorra is neither a member of the European Union nor part of the European Economic Area, the “roam like at home” provisions that apply across EU/EEA member states do not extend here. Most European mobile operators treat Andorra as an international roaming destination and apply significantly higher rates. If you plan to stay in Andorra for more than a couple of days, obtaining an Andorra Telecom SIM or eSIM promptly is by far the most cost-effective approach.

Signal from neighbouring networks near the border: In areas close to the French and Spanish borders, antennas from those countries may reach into Andorran territory. To avoid unintended roaming charges, it is worth setting your phone to manual network selection so that it locks onto Andorra Telecom’s signal rather than automatically connecting to a foreign network. In the main valleys, 3G/4G signals from Spain or France are generally weaker, so a local SIM remains the most reliable solution across the whole country.

eSIM availability: Andorra Telecom supports eSIM technology for both prepaid and contract customers. If your handset is eSIM-compatible, you can purchase a prepaid plan entirely online without first visiting a shop. Various international third-party eSIM providers also sell data plans that route over Andorra Telecom’s infrastructure, which can be useful for setting up connectivity before you travel. Always confirm compatibility with your specific device before making a purchase.

Number porting: Transferring a foreign mobile number onto an Andorra Telecom account is not generally feasible, as Andorra’s number portability framework operates solely within its own national numbering plan. This differs from the EU environment, where cross-border portability is sometimes facilitated between operators. If keeping your existing foreign number matters to you, the most workable solution is to run a data-only or secondary SIM from your home country in parallel with your new local Andorra Telecom SIM. It is worth checking directly with Andorra Telecom for the latest porting policy, as procedures may be updated over time.

Coverage quality: Andorra Telecom provides comprehensive coverage across the country’s main populated areas, but signal strength can diminish noticeably at higher altitudes. In the primary residential parishes — Andorra la Vella, Escaldes-Engordany, Encamp, and La Massana — reception is generally solid. Expats based in elevated properties or remote mountain areas may encounter variable indoor signal and are advised to assess coverage at their specific location.

The Andorra Telecom app: The official Andorra Telecom app lets you monitor your data and call usage in real time, review the past six months of invoices, manage your tariff settings, and top up your prepaid balance. It also includes a television function that allows you to record programmes and switch channels remotely from your mobile device. Installing and configuring the app shortly after arrival is a sensible early step for any newcomer.

Telephone directories and business listings: Andorra Telecom publishes telephone directories (Guies Telefóniques) in both online and printed formats. For finding local businesses, the Pagines Grogues (Yellow Pages) service is available online and covers listings across all of Andorra’s parishes.

Frequently asked questions

Can I keep my foreign number when I move to Andorra?

Transferring a foreign number onto the Andorra Telecom network is not generally possible, as Andorra’s number portability framework is confined to its own national numbering plan. Most newcomers find that the most practical arrangement is to keep a secondary SIM or data eSIM from their previous country for receiving calls on their original number, while using a new Andorra Telecom SIM or contract for day-to-day use within Andorra.

Do I need a local address to get a SIM card in Andorra?

When purchasing a SIM from Andorra Telecom, you will need to present valid identification — a passport or national ID card is required. For a basic prepaid SIM, a local Andorran address is not necessarily a strict requirement, though valid ID always is. For a postpaid monthly contract, proof of Andorran residency — such as a tenancy agreement or official registration document — is typically expected. Confirm the precise documentation requirements with Andorra Telecom directly when you apply.

Is Andorra covered by EU roaming rules?

Andorra is not a member of the EU or EEA, so the international roaming regulations that came into force across those zones in June 2017 do not apply here. Roaming rates in Andorra are neither capped nor regulated, and they can be considerably higher than rates within the EU. If your mobile plan offers “roam like at home” across Europe, that benefit almost certainly does not extend to Andorra. Always check with your home operator before moving or travelling to the country.

Can I get an eSIM for Andorra without visiting a shop?

Yes — a prepaid eSIM can be purchased from Andorra Telecom entirely online, without needing to visit a physical store or hold an existing account with the operator. The eSIM activates automatically the first time it is used on Andorran soil. Third-party eSIM providers also sell plans that run over the Andorra Telecom network, enabling you to arrange connectivity before you arrive. Verify that your device is compatible before completing any purchase.

What are the emergency numbers in Andorra?

The primary emergency number in Andorra is 112. Dedicated lines are also available: Police on 110, Fire on 118, and Ambulance on 116. All of these numbers are free to dial from any phone, including prepaid mobiles, and provide coverage across the entire country.

How do I top up a prepaid SIM in Andorra?

Prepaid balances can be recharged via the Andorra Telecom website or app, at Andbank and Crèdit Andorrà ATMs, or at authorised points of sale. Top-up vouchers are also available in Andorra Telecom stores and partner outlets around the country. For the most convenient ongoing arrangement, activating the automatic top-up function through the app is a straightforward option.

Is there mobile coverage in the mountains and ski resorts?

Andorra Telecom covers the vast majority of the country, but signal quality tends to decline at higher altitudes. In major ski resort areas and in the populated valleys where most expats live, voice and data services are generally dependable. If you live or work at high altitude — in a mountain chalet or remote property, for example — you may notice weaker indoor reception and should test signal strength at your specific address.

Can I use my Andorra Telecom SIM when travelling abroad?

Since Andorra is not part of the EU or EEA, EU roaming protections do not apply to Andorra Telecom subscribers travelling outside the country. For travel to European destinations, as well as Turkey, Canada, and the USA, Andorra Telecom offers a daily roaming package priced at €3, which includes 1 GB of data valid until midnight on the day of activation; the package renews automatically upon reaching the 1 GB limit. Always check the current roaming rates and available bundles on the Andorra Telecom website before departure, as tariffs are updated periodically.