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Gibraltar – Retail and Consumer Issues

Gibraltar is a British overseas territory located on the southern coast of Spain. It has a population of around 34,000 people and is known for its strategic location, tourism industry, and offshore finance sector. In this article, we will explore the retail and consumer issues in Gibraltar, including opening hours, forms of payment, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening Hours and Forms of Payment

Typical opening hours of shops in Gibraltar are from 9 am to 7 pm, from Monday to Saturday. On Sundays, most shops are closed, except for some small convenience stores and tourist areas. However, it is advisable to check the opening hours of individual shops as they may vary depending on the location and type of store.

Forms of payment accepted in Gibraltar include cash, debit and credit cards, and some shops may also accept mobile payments. Contactless payments are also widely accepted.

Major Supermarkets in Gibraltar

There are several major supermarkets in Gibraltar, including Morrisons, Eroski, and Superdrug. Morrisons is a British supermarket chain that offers a range of products, including fresh produce, meat, and household items. Eroski is a Spanish supermarket chain that offers a wide range of products, including groceries, household items, and electronics. Superdrug is a British pharmacy and health and beauty retailer that offers a range of products, including cosmetics, toiletries, and pharmaceuticals.

The differences between these supermarkets mainly relate to the prices of the products they offer. Morrisons and Superdrug are generally more expensive but offer a higher quality of products, while Eroski is known for its low prices.

Online Shopping

Online shopping is becoming increasingly popular in Gibraltar, with several websites offering a wide range of products. Amazon is one of the most popular online marketplaces in Gibraltar, offering a range of products from electronics to fashion. Argos also operates an online store, offering a range of products, including electronics, home appliances, and toys.


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Other online shopping websites in Gibraltar include Boohoo, which offers fashion and beauty products, and Zara, which offers fashion and accessories.

Shops for Expats

There are several shops in Gibraltar specifically for expats, offering international products and services. These include:

  • Morrisons: a British supermarket chain that offers a range of products, including British groceries, household items, and electronics.
  • Marks & Spencer: a store that offers a range of international products, including clothing, food, and home decor.
  • Punto Moda: a store that offers a range of international fashion products for men, women, and children.

Consumer Rights

Consumers in Gibraltar have a number of rights, including the right to:

  • Safety: products should be safe to use and not pose a risk to health.
  • Information: consumers have the right to accurate information about products and services.
  • Choice: consumers have the right to choose from a range of products and services.
  • Redress: consumers have the right to seek compensation if a product or service is faulty or does not meet their expectations.

The Office of Fair Trading is the main government agency responsible for consumer protection in Gibraltar. It enforces consumer protection laws and regulations, investigates complaints, and imposes sanctions on companies that violate consumer rights. Consumers can file complaints with the Office of Fair Trading through its website or by visiting its office.

In addition to the Office of Fair Trading, there are several consumer organizations in Gibraltar that provide information and support to consumers. These include:

  • Citizens Advice Bureau: an independent organization that provides information and support to consumers on a range of issues, including consumer rights.
  • Trading Standards: a government agency that provides information and support to consumers on a range of issues, including consumer rights.

Consumers can also seek legal advice and representation from lawyers specializing in consumer protection issues. The Gibraltar Bar Association is the professional body representing lawyers in Gibraltar and can provide a list of lawyers specializing in consumer protection.

In conclusion, Gibraltar offers a range of retail options, including major supermarkets, online shopping, and shops for expats. Consumers in Gibraltar have a number of rights and protections, including the right to safety, information, choice, and redress. The Office of Fair Trading and consumer organizations provide support and enforcement of these rights, and consumers can also seek legal advice and representation if needed. By understanding their rights and taking advantage of the available resources, consumers can make informed decisions and protect themselves from fraudulent or harmful practices in the retail industry.


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