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Indonesia – Landlines and Mobile Phones

Indonesia is a diverse country with a population of over 270 million people spread across thousands of islands. With a range of telephone service providers available, it can be challenging to choose the right provider for your needs. In this article, we will provide you with all the essential information you need to know about telephone service in Indonesia.

International and Area Codes in Indonesia

The international code for Indonesia is +62. When making an international call to Indonesia, you need to dial this code before the country code and the phone number you wish to reach. For example, if you want to call a friend in Jakarta from the United States, you would dial +62 (the country code for Indonesia) and then the ten-digit phone number.

Here are some of the area codes for popular expat destinations within Indonesia:

  • Jakarta: 21
  • Bali: 361
  • Surabaya: 31
  • Yogyakarta: 274
  • Bandung: 22
  • Medan: 61

Major Telephone Providers in Indonesia

There are several major telephone providers in Indonesia, both for landline and mobile services. Here are some of the most popular ones, along with their contact details:

Landline Providers

  • Telkom – PT Telekomunikasi Indonesia (Telkom) is a state-owned telecommunications company and the largest landline provider in Indonesia. You can contact Telkom by dialing 147 from any Telkom landline phone or by calling their customer service line at +62 21 147. You can also visit their website at www.telkom.co.id for more information.

Mobile Providers


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  • Telkomsel – PT Telekomunikasi Selular (Telkomsel) is the largest mobile provider in Indonesia, offering both prepaid and postpaid plans. You can contact Telkomsel by dialing 188 from any Telkomsel mobile phone or by calling their customer service line at +62 811 8800 999. You can also visit their website at www.telkomsel.com for more information.

  • Indosat Ooredoo – PT Indosat Tbk (Indosat Ooredoo) is another major mobile provider in Indonesia, offering both prepaid and postpaid plans. You can contact Indosat Ooredoo by dialing 185 from any Indosat Ooredoo mobile phone or by calling their customer service line at +62 21 5316 1234. You can also visit their website at www.indosatooredoo.com for more information.

  • XL Axiata – PT XL Axiata Tbk (XL Axiata) is a popular mobile provider in Indonesia, offering both prepaid and postpaid plans. You can contact XL Axiata by dialing 817 from any XL Axiata mobile phone or by calling their customer service line at +62 21 5795 4567. You can also visit their website at www.xl.co.id for more information.

Procedure for Arranging Telephone Connection in Indonesia

To arrange telephone connection in Indonesia, you will need to follow these steps:

  1. Choose a telephone provider that suits your needs and budget.
  2. Contact the provider either by phone or by visiting one of their stores.
  3. Provide your identification documents (such as your passport or national ID) and proof of address.
  4. Choose the type of service you want (landline or mobile) and the plan that best fits your needs.

How to Pay Your Telephone Bill in Indonesia

There are several ways to pay your telephone bill in Indonesia, depending on your service provider. Here are some of the most common payment methods:

  • Online payment – Many service providers in Indonesia allow you to pay your bill online using a credit card or debit card. You can do this by logging into your account on the provider’s website or mobile app.

    • Bank transfer – You can also pay your bill by transferring the amount due from your bank account to the service provider’s bank account. You will need to provide the provider with the necessary bank account details.

    • ATM – Some service providers in Indonesia allow you to pay your bill using an ATM. You can do this by selecting the provider’s name from the list of available billers and following the on-screen instructions.

    • Convenience stores – Many convenience stores in Indonesia, such as Alfamart and Indomaret, also allow you to pay your telephone bill. You can do this by presenting your bill to the cashier along with the amount due.

    It is important to pay your telephone bill on time to avoid any late payment fees or service disruptions. Make sure to check with your provider for the specific payment options available and the due date for your bill.


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