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Qatar – Retail and Consumer Issues

Qatar is a small country located in the Middle East, with a rapidly growing retail industry. In this article, we will discuss the typical opening hours of shops, forms of payment accepted, major supermarkets, online shopping popularity, expat-specific shops, and consumer rights in Qatar.

Typical opening hours of shops in Qatar and forms of payment accepted

Most shops in Qatar are open from Saturday to Thursday between 10:00 am and 10:00 pm, with some staying open until later at night. On Fridays, shops generally open later in the day and close around midnight.

As for forms of payment, most shops in Qatar accept both cash and credit card payments. Some shops also accept mobile payments, such as Apple Pay and Samsung Pay.

Major Supermarkets in Qatar and differences between them

The major supermarket chains in Qatar are Carrefour, Lulu Hypermarket, and Spinneys.

Carrefour is a multinational retail company with stores throughout the world, including several locations in Qatar. It is known for its wide range of products, including groceries, electronics, and household items.

Lulu Hypermarket is a chain of hypermarkets that originated in the United Arab Emirates and now has several locations in Qatar. It is known for its competitive prices and wide range of products, including fresh produce and meat.


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Spinneys is a regional supermarket chain with several locations in Qatar. It is known for its focus on quality products, including fresh produce and meat, as well as its loyalty program, which offers discounts and rewards to frequent shoppers.

Online shopping popularity and main websites

Online shopping is becoming increasingly popular in Qatar, with more and more people opting to shop online instead of in physical stores. Some of the most popular online shopping websites in Qatar include:

  • Souq: This website offers a range of products, including electronics, fashion, and home goods.

  • Carrefour: This website is the online version of the Carrefour supermarket chain, offering a wide range of products, including groceries, electronics, and household items.

  • Lulu Hypermarket: This website is the online version of the Lulu Hypermarket chain, offering a range of products, including groceries, electronics, and household items.

Shops in Qatar specifically for expats and finding international products

There are several shops in Qatar specifically for expats, catering to their specific needs and tastes. Some of these shops include:

  • Royal Plaza Mall: This shopping center has several stores that offer international products, including clothing, electronics, and home goods.

  • The Gate Mall: This mall has several stores that offer international products, including luxury brands, cosmetics, and electronics.

  • Specialty Food Shops: There are several specialty food shops in Qatar that offer a range of international products, including cheeses, meats, and gourmet foods.

For finding specific international products, expats can also try visiting ethnic food stores or online retailers, such as Global Foods or World Market, which offer a range of products from different countries.

Consumer rights and contact details of main consumer organizations in Qatar

Consumers in Qatar have several rights that are protected by law. These include the right to a refund, the right to a replacement product or service, and the right to cancel a contract within a certain time period.

If consumers have a complaint or dispute with a business, they can contact the Ministry of Commerce and Industry’s Consumer Protection Department. The department is responsible for enforcing consumer protection laws and can provide assistance and support to consumers who have been mistreated by businesses.

In addition to the Consumer Protection Department, there are several consumer organizations in Qatar that can provide information and assistance to consumers. Some of the main organizations include:

  • Qatar Consumer Protection Association: This organization aims to protect and promote consumer interests in Qatar, providing legal advice, support, and representation to consumers who have been mistreated by businesses.

    • Qatar National Consumer Cooperative Society: This organization represents the interests of consumers in Qatar and provides information and support to consumers who have been mistreated by businesses.

    Consumers in Qatar can contact these organizations by phone or email for assistance with consumer-related issues.

    In conclusion, Qatar offers a growing retail industry with a range of shopping experiences and products for consumers. Most shops are open from Saturday to Thursday between 10:00 am and 10:00 pm, with some staying open until later at night. The major supermarket chains in Qatar are Carrefour, Lulu Hypermarket, and Spinneys, each with their unique selling points. Online shopping is becoming increasingly popular, with websites like Souq, Carrefour, and Lulu Hypermarket offering a wide range of products. For expats, there are shops specifically catering to their needs, as well as specialty food shops and online retailers. Consumers in Qatar have several rights protected by law and can seek assistance and information from organizations such as the Consumer Protection Department, Qatar Consumer Protection Association, and Qatar National Consumer Cooperative Society.


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