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Sweden – Retail and Consumer Issues

Sweden is a country in Northern Europe that is known for its vibrant shopping culture. With a strong emphasis on design and sustainability, Swedish retailers offer a unique shopping experience. In this article, we will explore the retail and consumer issues in Sweden, including opening hours, payment methods, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening hours and payment methods

In Sweden, shops are typically open from 10 am to 6 pm on weekdays, and from 10 am to 4 pm on Saturdays. Some stores may have extended opening hours on Thursdays, staying open until 8 pm. On Sundays, most shops are closed, although some grocery stores and convenience stores may be open. Banks are usually open from 10 am to 3 pm on weekdays.

Swedish retailers typically accept major credit and debit cards, such as Visa, Mastercard, and American Express. Some shops may also accept cash, but it is becoming increasingly common for stores to be cashless.

Major supermarkets

There are several major supermarket chains in Sweden, including ICA, Coop, Hemköp, and Willys. ICA and Coop are the largest chains and have stores throughout the country. Hemköp is a smaller chain that focuses on fresh and organic products, while Willys is known for its low prices.

In general, the major supermarket chains in Sweden offer similar products and prices, although there may be some variation depending on the location and size of the store. ICA and Coop are typically more expensive than Hemköp and Willys.

Online Shopping

Online shopping is becoming increasingly popular in Sweden, with many consumers choosing to shop online for convenience and to avoid crowds. Some of the most popular online shopping websites in Sweden include:


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  • Amazon
  • Tradera (a Swedish online marketplace similar to eBay)
  • Zalando (an online fashion retailer)
  • Apotea (an online pharmacy)

In addition to these websites, many Swedish retailers also offer online shopping through their own websites.

Shops for Expats

There are several shops in Sweden that cater specifically to expats and offer international products. These include:

  • The English Shop: This shop in Stockholm offers a wide range of British food, drinks, and other products.
  • USA Food Store: This store in Malmö specializes in American food and candy.
  • The British Store: This online shop offers British food and products that can be shipped throughout Sweden.

In addition to these shops, many larger supermarkets and department stores in Sweden also offer international products.

Consumer Rights

Consumers in Sweden are protected by several laws and regulations, including the Swedish Consumer Sales Act and the Swedish Distance and Doorstep Sales Act. These laws give consumers the right to return products within 14 days for any reason and to receive a refund or replacement if a product is defective.

Consumers can also file a complaint with the Swedish Consumer Agency if they have a problem with a product or service. The agency provides information and advice to consumers and can help resolve disputes between consumers and businesses.

In addition to the Swedish Consumer Agency, there are several consumer organizations in Sweden that advocate for consumer rights, including the Swedish Consumers’ Association and the Swedish Consumers’ Insurance Bureau.

In conclusion, Sweden offers a unique shopping experience with a strong emphasis on design and sustainability. Major supermarket chains such as ICA, Coop, Hemköp, and Willys offer a range of products and prices, and online shopping is becoming increasingly popular. Expats can find international products at specialty shops and larger retailers, and consumers in Sweden are protected by laws and regulations that ensure their rights are upheld.


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