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United Arab Emirates – Landlines and Mobile Phones

The United Arab Emirates (UAE) is a country located in the Middle East and is known for its vibrant cities, stunning architecture, and thriving economy. As an expat or visitor, it is important to have access to reliable telephone service to stay connected with loved ones and business contacts both locally and internationally. In this article, we will answer the following questions about telephone service in the UAE:

  • What is the international code for the UAE and area codes for popular expat destinations within the country?
  • Who are the major telephone providers in the UAE and what are their contact details? Provide details for both landline and mobile providers.
  • What is the procedure for arranging telephone connection in the UAE?
  • How are you expected to pay your telephone bill in the UAE?

International and Area Codes

The international code for the UAE is +971. For local calls, the area code for Dubai is 04 and for Abu Dhabi is 02. Some popular expat destinations in the UAE and their area codes include:

  • Sharjah: 06
  • Ajman: 06
  • Ras Al Khaimah: 07
  • Fujairah: 09
  • Umm Al Quwain: 06

It is important to note that many mobile phone plans in the UAE come with unlimited national calling and texting, so you may not need to worry about area codes for local calls.

Major Telephone Providers

There are two major telecommunications providers in the UAE: Etisalat and du.

Etisalat

Etisalat is the largest telecommunications provider in the UAE and offers a wide range of services including mobile, landline, internet, and television. Their contact details are as follows:


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  • Website: www.etisalat.ae
  • Customer Care: 101 (for Etisalat mobile customers) or 800 101 (for Etisalat home services customers)
  • Email: care@etisalat.ae
  • Social Media: @etisalat on Twitter and Instagram, and Etisalat UAE on Facebook

du

du is the second largest telecommunications provider in the UAE and also offers a range of services including mobile, landline, internet, and television. Their contact details are as follows:

  • Website: www.du.ae
  • Customer Care: 155 (for du mobile customers) or 800 155 (for du home services customers)
  • Email: customerservice@du.ae
  • Social Media: @dutweets on Twitter and Instagram, and du on Facebook

It is important to note that there are other mobile virtual network operators (MVNOs) in the UAE such as Virgin Mobile and Freedom, but these companies operate on the networks of either Etisalat or du.

Procedure for Arranging Telephone Connection

To arrange a telephone connection in the UAE, you will need to visit a branch of either Etisalat or du with your Emirates ID (or passport if you are a visitor). You will be required to fill out an application form and provide proof of address (such as a tenancy contract) if you are applying for a home service. You may also need to pay a deposit depending on the type of service you are applying for.

It is important to note that mobile phone plans in the UAE often come with a contract period of 12 or 24 months, and early termination fees may apply if you cancel your service before the end of the contract period.

Payment of Telephone Bill

The method of paying your telephone bill in the United Arab Emirates depends on your service provider. Most providers offer a range of payment methods for your convenience.

Etisalat customers can pay their bills through their website, mobile app, or at any of their service centers located throughout the country. You can also pay your bill in person at any post office or authorized payment center. In addition, you can set up automatic payments through your bank account or credit card.

For Du customers, you can pay your bill through their website, mobile app, or at any of their service centers. You can also pay in person at any post office or authorized payment center. Similar to Etisalat, you can set up automatic payments through your bank account or credit card.

It is important to note that failure to pay your telephone bill on time can result in disconnection of your services. To avoid this, ensure that you pay your bill before the due date.

Conclusion

Telephone service in the United Arab Emirates is widely available and reliable. With a variety of providers and plans to choose from, it is easy to find a service that suits your needs and budget. Whether you are a resident or a visitor, it is important to know the international and area codes, major providers, and the procedure for arranging telephone connection in the UAE. Additionally, paying your telephone bill on time is essential to maintain your services without any interruptions.


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