Israel – Landlines and Mobile Phones

What are the international dialling codes for Israel, and what are the area codes for the most popular expat destinations?

Israel’s international calling code is +972. When placing a call within Israel, the format is: 0 + area or network code + subscriber number. When dialling from outside the country, the format is: +972 + area or network code + subscriber number. One important detail to remember is that the leading zero used for domestic calls is omitted when dialling from abroad.

When reaching Israeli numbers from another country, the structure is +972-A-XXX-XXXX for landlines, +972-5N-XXX-XXXX for mobile lines, and +972-7N-XXX-XXXX for VoIP lines. Israeli mobile numbers generally start with 05X, so to dial one from abroad you would enter +972 and then the number minus its leading zero — for instance, +972-52-XXX-XXXX.

The table below shows area codes for Israel’s principal cities and expat communities. Israel operates a closed dial plan, meaning “0” functions as the domestic trunk prefix. When calling within the same geographic area code (2, 3, 4, 8, or 9), the prefix may be omitted, allowing you to dial the subscriber number directly without the (0A) prefix.

Because Israel has implemented mobile number portability, a number bearing one operator’s prefix may actually belong to a subscriber on a different network. This means you cannot determine which network someone is currently using simply by looking at their number prefix — something to bear in mind if you are comparing call rates across operators.

For calls made from Israel to other countries, several operators provide international telephony services under their own designated prefix codes: 012 (012 Smile), 013 (013 NetVision), 014 (Bezeq International), 015 (Hallo 015), 016 (Golan Telecom), 017 (Hot Mobile), 018 (Exphone), and 019 (019 Telzar). Once you have registered with an international calling provider, always use the correct code when dialling to ensure you are billed at the right rate rather than inadvertently charged by another carrier.

Who are the major landline providers in Israel, and how can you contact them?

Israel’s two dominant landline infrastructure operators are Bezeq and HOT. The Israeli landline system draws a clear distinction between the infrastructure layer (the Tashtit) and the service layer (the Sapak) — the Tashtit company is responsible for owning and maintaining the physical network, while the Sapak supplies your actual telephone service. These two elements can be arranged together or independently from separate companies.

Bezeq holds the leading position in Israeli communications and its network is accessible from virtually any residential property. Bezeq landlines are widely regarded as the most dependable option — they are not dependent on mains electricity and experience minimal disruption. HOT delivers its landline service through its cable network, typically offering more attractively priced plans, although its availability is not universal and tends to be concentrated in newer developments.

Since 2020, landline telephony has been available from Bezeq, HOT, Partner, and Cellcom. Bezeq continues to provide traditional copper-line connections, while the others deliver Voice over IP (VoIP) services, with HOT’s offering routed via its own intranet. Expats who call abroad frequently should note that, if a home internet connection is already in place, it is possible to arrange a landline with bundled international minutes from Bezeq International or Cellcom at highly competitive rates.

It is advisable to check each provider’s official website for up-to-date tariffs and plan details, as pricing is subject to frequent revision. The national telecommunications regulator is the Ministry of Communications (MOC), which publishes consumer information and oversees the licensing of all telecoms operators in Israel.

For international calls, a separate arrangement with an international calling provider is necessary; making international calls without a dedicated package in place will result in substantially higher per-minute charges. Always verify current international call rates directly with your chosen provider, particularly as of 2025.

Who are the major mobile phone providers in Israel, and how can you contact them?

Israel’s mobile market is dominated by four network operators — Bezeq (Pelephone), Cellcom, Partner Communications, and HOT Mobile — which together control the national radio infrastructure, while around a dozen MVNOs target cost-conscious segments. The arrival of newer competitors in the market has driven subscription prices down considerably, to the benefit of consumers.

Cellcom is the longest-established and largest mobile operator in Israel, having been founded in 1994, and currently serves approximately 2.8 million subscribers. Partner is the second-largest operator with around 2.4 million subscribers and comprehensive 4G LTE coverage across the country. Pelephone was Israel’s first mobile network operator, launching in 1986, and also counts approximately 2.4 million subscribers using its voice and 4G LTE data services.

All four main operators deliver dependable connectivity across the country, although Pelephone and Cellcom hold a modest edge in both coverage extent and data speeds. HOT Mobile leads on price, but its coverage in less populated regions can be more variable. By the end of 2024, 5G had reached most urban areas, supported by roughly $500 million in carrier infrastructure investment, and around 30% of Israelis were using 5G-capable handsets by end-2023, a figure projected to approach 70% by 2025.

Always confirm current plan pricing and data allowances on each provider’s official website, as tariffs are revised on a regular basis. For independent comparisons of coverage and operator obligations, the Israeli Ministry of Communications website offers useful consumer guidance.

For those planning an extended stay or a permanent move to Israel, opting for a package deal is generally advisable. These plans carry no long-term commitment, so you are free to switch operators at any time. Most Israeli carriers also offer family or group plans that consolidate multiple lines under one account, enabling discounts on monthly charges.

How do I get a landline connected in Israel?

The Israeli landline system is structured around two separate components: the Tashtit (infrastructure) and the Sapak (service provider). These may be sourced together or independently, and even when obtained as a combined package, they can come from different companies. This arrangement differs from many other countries — for example, in the UK, Openreach owns the physical network while customers select their own service provider — and Israel follows a similar model, affording users considerable flexibility in how they combine providers.

Before a landline can be used in Israel, it may be necessary to have the relevant telephone infrastructure installed at your property — a common requirement when moving into a newly built home. Bezeq and HOT are the two main suppliers of landline infrastructure. Moving into a property that previously had an active landline typically makes the process quicker and less complicated.

The following steps outline the typical process for getting a landline connected:

1. Check infrastructure availability. Determine whether your property falls within Bezeq’s coverage area (which covers nearly all locations) or HOT’s service area (generally limited to newer urban buildings). Availability can be checked on each company’s website or by calling their customer service lines.
2. Contact your chosen infrastructure provider. Register in person at a Bezeq or HOT service centre, or use a mobile or neighbour’s phone to get in touch. Online registration is also available through most providers.
3. Prepare your documents. You will generally need proof of identity (a passport or Israeli ID — Teudat Zehut), your Israeli address, and, for a billing contract, bank account or credit card details. Being a tenant does not prevent you from applying, though newer arrivals may be asked to provide an additional deposit by some providers.
4. Schedule installation. After contacting a provider, a line is usually installed within two to three days. In properties with no prior connection, the process may take somewhat longer.
5. Choose a service provider (Sapak). Once infrastructure is in place, you will need to select a telephone service provider. Bezeq and HOT each offer their own service alongside their infrastructure; Partner and Cellcom also supply telephone services compatible with both Bezeq and HOT networks.
6. Set up your international calling. If you already have a home internet connection, you can arrange a landline with bundled international minutes from Bezeq International or Cellcom at very low rates. Confirm the latest package options directly with providers before committing.

When comparing costs, bear in mind that some providers charge a one-off installation fee on top of the monthly subscription, and rates for calls to landlines may differ from those for calls to mobile numbers. Always verify current fees and installation charges with your chosen provider as of 2025. For consumer complaints or disputes, the Israeli Ministry of Communications is the appropriate regulatory body to approach.

How do I get a mobile phone SIM card or contract in Israel?

Obtaining a mobile SIM card in Israel is a simple process, and the market is intensely competitive. You can sign up for a contract and complete all necessary steps either online or at a physical phone store, and the overall experience is refreshingly uncomplicated. Unlike many countries where postpaid contracts demand proof of residency or an established local credit history, Israel’s system is relatively open even to those who have just arrived.

Visitors can purchase prepaid SIMs from Pelephone, Cellcom, Partner, and Golan Telecom by presenting their passport. Prepaid plans involve no long-term commitment or contract. This makes prepaid the natural first step for anyone who has recently arrived and has not yet opened an Israeli bank account. For a postpaid contract, you will generally also need to supply bank account or valid credit card details.

To sign up for a postpaid contract, you must provide your banking or credit card information along with an identification number. New residents who have been issued a Teudat Zehut (Israeli ID number) can apply for postpaid plans on the same terms as Israeli citizens. Those without a local ID can still access prepaid options using their passport.

There are several ways to purchase a SIM card:

• Operator stores — Official retail outlets for major operators including Cellcom, Partner, and Pelephone allow you to purchase a SIM and open an account face-to-face. Stores are found in most cities across the country.
• Kiosks — Shopping centres commonly host small kiosks operated by Israel’s mobile carriers where SIM cards can be purchased conveniently.
• Online — The websites of operators such as Partner and Golan Telecom allow you to order a SIM card for home delivery, though delivery typically takes a few days.
• Resellers — Independent mobile phone shops and third-party resellers frequently stock SIM cards for all the major networks.

Most mobile providers in Israel do not permit customers to pay the full cost of a handset upfront at the time of activation — payment in monthly instalments (known as Tashlumim) is the standard arrangement. If you bring your own unlocked handset, you simply buy a SIM and choose a plan without this consideration. Before travelling to Israel, it is worth contacting your current mobile carrier to confirm that your device is unlocked and will function on Israeli networks.

Visiting a phone store in person is a useful way to explore the available contract options, and you are likely to encounter staff who can communicate in languages other than Hebrew. If you prefer to handle the process remotely, most leading operator websites offer an English-language interface.

How do I pay my telephone bill in Israel?

Both mobile and landline bills in Israel are generally issued on a monthly basis. Providers offer a variety of payment methods to accommodate different preferences, broadly comparable to those found in other developed countries, though certain local options are worth being aware of.

The primary payment methods available are:

• Direct debit (Horaat Keva): This is the most widely used payment method in Israel, functioning similarly to a standing order or direct debit in other countries. You authorise your bank to pay the telecoms provider automatically each month. This is the standard arrangement for most postpaid mobile and landline contracts.
• Credit card payment: Telephone bills can be settled by credit card directly from your bank account. Recurring monthly charges can be set up through most providers’ online customer portals.
• Online banking: Israeli banks generally allow bill payments through their internet banking platforms and mobile apps, with the option to establish recurring payments to your telecoms provider.
• In-person payment: Bills may be paid at Israel Post (Doar) branches and, in certain cases, at provider retail locations. This is a practical option for those who have not yet established an Israeli bank account.
• Prepaid top-up: For prepaid mobile plans, credit can be added at convenience stores, supermarkets (including Rami Levy), petrol stations, and through provider apps and websites.

When seeking to cancel a service, providers will typically make a counter-offer in an attempt to retain your business. Do not assume the first offer presented represents the best available terms. If you do proceed with cancellation, it is recommended to do so in writing and to send correspondence by registered mail. This is especially important for long-term contracts, where the conditions governing cancellation can be complicated.

Late payment policies differ between providers, but most will issue a reminder notice before any service suspension is applied. If you are experiencing financial hardship or have a billing dispute that cannot be resolved directly with the provider, the matter can be referred to the Israeli Ministry of Communications, which holds responsibility for consumer protection within the telecoms sector.

Are there any practical tips for using phones in Israel as a newcomer?

Israel possesses the most advanced telecommunications infrastructure in the Middle East. The national network incorporates coaxial cables, optical fibre, and microwave radio relay systems. Most newcomers arriving in major cities will find that coverage and connectivity are excellent from the moment they touch down.

Network coverage and reliability. Cellcom has been recognised as the winner of the overall Coverage Experience award for Israel, achieving a score of 8.6 out of 10 — approximately 0.6 points ahead of statistically tied Partner and Pelephone. Pelephone is the clear leader in 5G Coverage Experience. In less populated and desert regions such as the Negev, signal quality can be inconsistent, so those intending to travel regularly beyond major urban centres would be best served by choosing Cellcom or Pelephone for maximum reliability.

eSIM availability. eSIM technology enables users to download and activate a digital SIM directly onto a compatible handset, removing the need for a physical card — a particularly convenient option for international travellers and newcomers seeking immediate connectivity. International eSIM providers such as Airalo offer data plans covering Israel for short-term visitors, while domestic operators are progressively extending eSIM support to compatible devices. Check each provider’s website for the latest information on eSIM availability.

Number portability. Due to Israel’s mobile number portability rules, a number bearing one operator’s prefix may be active on a different network. Transferring your number between Israeli providers is a relatively simple process — approach your new operator, who will coordinate the transfer on your behalf. While number portability in some countries can take several working days, Israeli providers are required to complete ports promptly; confirm current timelines with your new operator when switching.

Keeping a foreign number. It is not possible to transfer a number from a foreign country directly into the Israeli mobile network, but you can keep it active through international VoIP services. Most internet service providers in Israel offer a VoIP option that includes an Israeli telephone number, and these frequently come as attractive bundled packages with broadband.

International roaming from Israel. All major Israeli operators offer international roaming packages. If you travel outside Israel on a regular basis, look for plans that include roaming allowances as part of the base package. Check current roaming rates and data allowances on each provider’s website, as these vary considerably between operators and are updated frequently.

Public Wi-Fi and connectivity. Staying connected throughout Israel is straightforward — free internet access is widely available in cafés, restaurants, and hotel lobbies, and many bus services are fitted with onboard Wi-Fi hotspots. Public transport, including buses and trains, commonly provides USB charging ports for passengers.

Phone culture. Israelis maintain an especially close relationship with their mobile devices, with the country recording approximately 1.3 phones per person. Phone use is prevalent and considered perfectly normal across most social settings. Customer service from telecoms providers is primarily conducted in Hebrew, though store staff can often assist in other languages, and the websites of most major operators include an English-language option.

Frequently asked questions

Can I keep my foreign number when I move to Israel?

It is not possible to port a foreign mobile number directly into an Israeli network. You can, however, keep your foreign number active through a VoIP or call-forwarding service while obtaining a separate Israeli number for local use. Many Israeli internet service providers offer VoIP with a local number, sometimes as part of a broadband bundle, making this a cost-effective arrangement.

Do I need a local address to get a SIM card in Israel?

Visitors can obtain prepaid SIM cards from the main operators simply by presenting their passport. Prepaid plans carry no long-term commitment and do not require a local address. For a postpaid contract, you will typically need to provide a local address, bank account or credit card details, and either an Israeli ID number (Teudat Zehut) or a valid passport.

Which mobile network has the best coverage in Israel?

All four major operators deliver dependable connectivity across the country, though Pelephone and Cellcom hold a slight advantage in coverage breadth and data speeds. HOT Mobile offers the most competitive pricing, but its signal in remote locations can be less consistent. For those spending time in the Negev or rural areas, Cellcom or Pelephone are generally the more reliable choices.

How long does it take to get a landline installed in Israel?

After contacting a provider, installation is usually completed within two to three days. Properties that have never previously had a landline connection, or where more extensive infrastructure work is required, may take somewhat longer to connect. Always confirm the expected lead time with your chosen provider when you place your order.

Is there a difference between infrastructure providers and service providers for landlines?

Yes — the system comprises two distinct layers: the Tashtit (infrastructure) and the Sapak (service provider). The Tashtit company owns and maintains the physical network, while the Sapak delivers your actual telephone service. These two elements can be arranged together or sourced independently from different companies. Bezeq and HOT are the primary infrastructure suppliers, while telephone service can be obtained from them or from Partner, Cellcom, and others.

Can I get an eSIM in Israel?

eSIM technology lets users download and activate a digital SIM card directly onto a compatible device, doing away with the need for a physical card. International eSIM providers offer Israel data plans suited to short-term visitors. Domestic Israeli operators are increasingly adding eSIM support for compatible handsets — check each provider’s official website for the current status of eSIM availability and pricing.

How do I make cheap international calls from Israel?

Several operators provide international telephony services under dedicated prefix codes: 012 (012 Smile), 013 (013 NetVision), 014 (Bezeq International), 015 (Hallo 015), 016 (Golan Telecom), 017 (Hot Mobile), 018 (Exphone), and 019 (019 Telzar). Each operator provides membership packages offering reduced per-minute rates. VoIP applications such as WhatsApp are also extremely popular in Israel for making free or low-cost international calls.

Who regulates telephone services in Israel and where can I complain?

Telecoms services in Israel fall under the jurisdiction of the Israeli Ministry of Communications (MOC). If you have a grievance relating to billing, service quality, or contract terms, you should raise it first with your provider directly. Should the issue remain unresolved, it can be escalated to the Ministry of Communications, which holds consumer protection authority over all licensed telecoms operators in the country. The ministry’s website contains information on consumer rights and the formal complaints process.