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Colombia – Landlines and Mobile Phones

Colombia has a growing telecommunications industry with a high demand for both landline and mobile services. This article provides information on telephone service in Colombia, including international and area codes, major telephone providers, procedures for arranging telephone connections, and payment options for telephone bills.

International Code and Area Codes

The international code for Colombia is +57. If you are calling Colombia from outside the country, you must dial this code before dialing the local number.

For local calls within Colombia, there are several area codes for popular expat destinations. The area code for Bogota is 1, while the area code for Medell’n is 4.

Major Telephone Providers in Colombia

There are several major telephone providers in Colombia, both for landline and mobile services. These include:

Landline Providers

  • Claro: Claro is one of the largest landline providers in Colombia and offers fixed-line telephony, broadband internet, and television services. The company has a large network coverage and offers competitive pricing for its services. Claro can be contacted at 018000 341818 for landline services.

  • ETB: ETB is a major landline provider in Colombia and offers fixed-line telephony, broadband internet, and television services. The company has a reputation for providing reliable services and has a large customer base in Bogot‡. ETB can be contacted at 01 8000 12 80 00 for landline services.

Mobile Providers


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  • Claro: Claro is the largest mobile provider in Colombia and offers both prepaid and postpaid mobile services, as well as broadband internet. The company has a reputation for providing reliable services and has a large network coverage across the country. Claro can be contacted at *611 for mobile services.

  • Movistar: Movistar is another major mobile provider in Colombia and offers both prepaid and postpaid mobile services, as well as broadband internet. The company has a reputation for providing high-quality services and has a large customer base across the country. Movistar can be contacted at *611 for mobile services.

Procedure for Arranging Telephone Connection

To arrange a telephone connection in Colombia, you must first choose a telecommunications provider and contact them to set up an account. The provider will ask for your personal information, including your name, address, and identification documents. You may also be asked to provide a deposit, which will be refunded when you close your account.

Once your account has been set up, the provider will send a technician to your home or business to install the necessary equipment. This may include a landline phone, modem, or router, depending on the services you have subscribed to. The technician will also test the equipment to ensure that it is working properly.

The time it takes to set up a telephone connection in Colombia can vary depending on the provider and the type of service you have subscribed to. In some cases, you may be able to get a same-day installation, while in other cases, it may take several days.

Payment Options for Telephone Bills

There are several payment options for telephone bills in Colombia. These include:

  • Online Payments: Many providers offer online payment options, where customers can pay their bills using a credit or debit card. This is a convenient option that allows customers to pay their bills from anywhere with an internet connection. Customers can log in to their account on the provider’s website to make a payment.

  • In-Person Payments: Customers can also make payments in person at the provider’s office or at a designated payment center. Payments can be made using cash, check, or credit/debit card.

  • Automatic Payment: Some providers offer the option of setting up automatic payments, where the bill amount is automatically deducted from the customer’s bank account each month. This is a convenient option that ensures that customers never miss a payment and avoid late fees.

    It is important to note that failure to pay your telephone bill on time may result in a disruption of service. Customers who are having trouble paying their bills should contact their provider to discuss payment options and avoid service disruptions.

    Challenges and Regulations

    There are several challenges and regulations when it comes to telephone service in Colombia. The telecommunications industry is regulated by the government, which means that providers must adhere to certain rules and regulations.

    One of the main challenges is network coverage, particularly in rural areas. While major cities like Bogot‡ and Medell’n have excellent network coverage, rural areas may have limited coverage or no coverage at all. This can make it difficult for residents in these areas to access reliable telephone and internet services.

    In addition, there are restrictions on internet content in Colombia. The government has the power to censor certain websites and content deemed inappropriate or harmful. This can limit access to certain types of information and restrict free speech.

    Telephone service in Colombia is readily available to both residents and expatriates, with several major providers offering both landline and mobile services. Customers can choose from a range of packages to suit their needs, and the process of arranging a telephone connection is relatively straightforward. Payment options for telephone bills are also varied, with online payments, in-person payments, and automatic payment options available.

    However, there are some challenges and regulations to consider, particularly with regards to network coverage and internet content restrictions. Despite these challenges, Colombia offers a modern telecommunications infrastructure that is reliable and convenient for users.


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