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Hong Kong – Landlines and Mobile Phones

Hong Kong is a vibrant and cosmopolitan city with a highly developed telecommunications infrastructure. Having a reliable telephone service is essential to stay connected with family and friends, both within Hong Kong and abroad. In this article, we will provide you with all the essential information you need to know about telephone service in Hong Kong.

International and Area Codes in Hong Kong

The international code for Hong Kong is +852. When making an international call to Hong Kong, you need to dial this code before the eight-digit phone number you wish to reach. For example, if you want to call a friend in Hong Kong from the United States, you would dial +852 and the eight-digit phone number.

Here are some of the area codes for popular expat destinations within Hong Kong:

  • Hong Kong Island: 852
  • Kowloon: 852
  • New Territories: 852

Major Telephone Providers in Hong Kong

There are several major telephone providers in Hong Kong, both for landline and mobile services. Here are some of the most popular ones, along with their contact details:

Landline Providers

  • Hong Kong Telecommunications Limited (HKT) – HKT is the largest landline provider in Hong Kong, offering both residential and business services. You can contact HKT by dialing 1000 from any landline phone or by calling their customer service line at +852 2888 0008. You can also visit their website at www.hkt.com for more information.

Mobile Providers


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  • HKT – HKT is the largest mobile provider in Hong Kong, offering both prepaid and postpaid plans. You can contact HKT by dialing 183 or 1651 from any HKT mobile phone or by calling their customer service line at +852 2888 1688. You can also visit their website at www.hkt.com/mobile for more information.

  • SmarTone – SmarTone is another major mobile provider in Hong Kong, offering both prepaid and postpaid plans. You can contact SmarTone by dialing 2880 2688 from any SmarTone mobile phone or by calling their customer service line at +852 2880 2688. You can also visit their website at www.smartone.com for more information.

  • China Mobile Hong Kong – China Mobile Hong Kong is a popular mobile provider in Hong Kong, offering both prepaid and postpaid plans. You can contact China Mobile Hong Kong by dialing 29458888 from any China Mobile Hong Kong mobile phone or by calling their customer service line at +852 2945 8888. You can also visit their website at www.hk.chinamobile.com for more information.

Procedure for Arranging Telephone Connection in Hong Kong

To arrange telephone connection in Hong Kong, you will need to follow these steps:

  1. Choose a telephone provider that suits your needs and budget.
  2. Contact the provider either by phone or by visiting one of their stores.
  3. Provide your identification documents (such as your passport or national ID) and proof of address.
  4. Choose the type of service you want (landline, mobile, prepaid, or postpaid) and the plan that best fits your needs.
  5. Pay any installation fees and/or purchase a SIM card if necessary.
  6. Wait for the provider to install the service, which may take a few days.

It is worth noting that some providers may require a minimum contract period or a credit check before approving your application.

Payment of Telephone Bills in Hong Kong

When it comes to paying your telephone bill in Hong Kong, you have several options. You can pay in person at the provider’s stores or authorized agents, by bank transfer or online, or through automatic debit from your bank account. Many providers also offer mobile payment options, such as paying through their mobile app or by sending a text message.

It is important to pay your telephone bills on time to avoid any service interruptions or additional charges. If you are unable to pay your bill on time, you should contact your provider as soon as possible to discuss possible payment arrangements.

In addition to the basic monthly service fees, you may also be charged for additional services such as international calls, text messages, and data usage. Be sure to review your bill each month to ensure that all charges are accurate.

Telephone service is an essential aspect of modern life, and having a reliable provider is crucial when living or traveling in Hong Kong. Knowing the international and area codes, major providers, and payment options can help you make informed decisions and avoid any unpleasant surprises.

Whether you are looking for a landline or mobile service, make sure to research your options and choose the provider and plan that best fits your needs and budget. With the right provider and payment plan, you can enjoy uninterrupted communication and stay connected with friends and family both within Hong Kong and abroad.


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