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Israel – Retail and Consumer Issues

Israel is a diverse and vibrant country with a growing retail industry. In this article, we will explore the retail and consumer issues in Israel, including opening hours, forms of payment, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening Hours and Forms of Payment

Typical opening hours of shops in Israel vary depending on the location and type of store. In larger cities, such as Tel Aviv and Jerusalem, many shops are open from 9 am to 9 pm, while in smaller towns, shops may close earlier. Some shops may also be closed on Saturdays or Jewish holidays.

Forms of payment accepted in Israel include cash, credit and debit cards, and digital wallets. The most common payment method is credit and debit cards, although cash is still widely used.

Major Supermarkets in Israel

There are several major supermarkets in Israel, including Shufersal, Mega, and Rami Levy. Shufersal is the largest supermarket chain in Israel, offering a wide range of products, including groceries, household items, and clothing. Mega is another major supermarket chain that offers a range of products, including fresh produce, meat, and seafood. Rami Levy is a smaller supermarket chain that offers affordable prices and a wide range of products.

The differences between these supermarkets mainly relate to the prices and quality of the products they offer. Shufersal and Mega are known for their quality products and customer service, while Rami Levy is known for its affordable prices.

Online Shopping

Online shopping is becoming increasingly popular in Israel, with several websites offering a wide range of products. Some of the most popular online shopping websites in Israel include:


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  • Amazon: an online shopping platform that offers a range of products, including electronics, fashion, and home appliances.
  • Walla Shops: an online shopping platform that offers a range of products, including electronics, fashion, and home appliances.
  • Zap: an online shopping platform that offers a range of products, including electronics, fashion, and home appliances.

Shops for Expats

There are several shops in Israel specifically for expats, offering international products and services. These include:

  • HaMakolet: a supermarket that offers a range of international groceries and household items, with a focus on European and North American products.
  • Kosher World: a supermarket that offers a range of international groceries and household items, with a focus on kosher products.
  • Saba Efrati: a store that offers a range of international products, including clothing, electronics, and cosmetics.

Consumer Rights

Consumers in Israel have a number of rights, including the right to:

  • Safety: products should be safe to use and not pose a risk to health.
  • Information: consumers have the right to accurate information about products and services.
  • Choice: consumers have the right to choose from a range of products and services.
  • Redress: consumers have the right to seek compensation if a product or service is faulty or does not meet their expectations.

The Consumer Protection and Fair Trade Authority (CPFTA) is the main government agency responsible for consumer protection in Israel. It provides education and information to consumers, as well as investigates complaints and enforces consumer protection laws and regulations. Consumers can file complaints with the CPFTA through its website or by visiting its office.

In addition to the CPFTA, there are several consumer organizations in Israel that provide information and support to consumers. These include:

  • The Association for Consumer Protection in Israel: a non-profit organization that provides education and support to consumers on their rights and how to protect them.
  • The Israel Consumer Council: an organization that works to promote consumer protection and strengthen consumer rights.

Consumers can also seek legal advice and representation from lawyers specializing in consumer protection issues.


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