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Luxembourg – Retail and Consumer Issues

Luxembourg is a small country located in Western Europe, known for its high standard of living and diverse culture. It is also home to a thriving retail industry, with numerous shopping centers, supermarkets, and local markets catering to consumers’ needs. In this article, we will discuss some of the most common retail and consumer issues in Luxembourg.

Opening Hours and Forms of Payment

The typical opening hours of shops in Luxembourg are from 9:00 am to 6:00 pm, Monday through Saturday. Some shops may have longer opening hours, especially during the holiday season, while others may close earlier on Saturdays. Most shops are closed on Sundays, except for some convenience stores located in larger cities.

When it comes to forms of payment, most shops in Luxembourg accept cash, but credit and debit cards are becoming increasingly popular. Visa and Mastercard are the most widely accepted cards in the country, but American Express and Diners Club are also accepted at some locations. Mobile payments, such as PayPal and Apple Pay, are also gaining popularity among consumers.

Major Supermarkets

Luxembourg has several major supermarket chains, including Auchan, Cactus, and Delhaize. These supermarkets offer a wide range of products, from fresh produce to household items, and are typically open seven days a week.

Auchan is a French supermarket chain that offers a wide range of products at competitive prices. They have a focus on fresh, high-quality products, and also have their own brand of products, which are often cheaper than other well-known brands.

Cactus is a Luxembourgish supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands.


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Delhaize is a Belgian supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have a loyalty program for frequent shoppers, which offers discounts and other benefits.

Online Shopping

Online shopping is becoming increasingly popular in Luxembourg, with more and more consumers turning to the internet to make their purchases. Some of the most popular online shopping websites in Luxembourg include Amazon, Auchan Online, and Cactus Online.

Amazon is the largest online retailer in the world, offering a wide range of products, from electronics to household items and beauty products. They also offer fast and reliable delivery to Luxembourg.

Auchan Online is the online shopping platform for Auchan, offering a wide range of products at competitive prices. They also offer free delivery for orders over a certain amount.

Cactus Online is the online shopping platform for Cactus, offering a wide range of products, including fresh produce, meat, and dairy products. They also offer free delivery for orders over a certain amount.

Shops for Expats

While there are no specific shops in Luxembourg that cater exclusively to expats, there are several places where you can find specific international products. These include:

  • Delhaize: This supermarket chain offers a selection of imported products, including food, beverages, and cosmetics.
  • Expats Shopping: This online retailer specializes in products for expats, including food, household items, and electronics. They offer fast and reliable delivery throughout Luxembourg.
  • Real: This German supermarket chain offers a selection of imported products, including food, beverages, and cosmetics.

Consumer Rights

As a consumer in Luxembourg, you have several rights that are protected by law. These include the right to:

  • Receive clear information about the products being sold, including their characteristics and price
  • Receive a receipt for your purchase
  • Return defective products within a reasonable amount of time
  • Receive a refund or replacement for defective products
  • Cancel a contract within 14 days of purchase
  • Be protected from false advertising and misleading claims

    If you have an issue with a product or service, you can contact the Luxembourgish Consumers’ Association (Union Luxembourgeoise des Consommateurs or ULC) for assistance. The ULC is a non-governmental organization that aims to protect the rights and interests of consumers in Luxembourg. They offer advice and information on a range of consumer issues, as well as legal support and representation in court.

    You can contact the ULC via their website (www.ulc.lu) or by phone at +352 26 84 64 1. They also have offices in several cities throughout Luxembourg, including Luxembourg City, Esch-sur-Alzette, and Ettelbruck.

    In addition to the ULC, there are several other consumer organizations in Luxembourg that you can contact for assistance. These include:

    • Centre Européen des Consommateurs Luxembourg: This organization provides information and assistance to consumers who have purchased goods or services from other EU countries. You can contact them via their website (www.cecluxembourg.lu) or by phone at +352 26 84 54 20.

    • Chambre des Consommateurs: This organization represents the interests of Luxembourgish consumers and offers support and advice on a range of consumer issues. You can contact them via their website (www.chambre-des-consommateurs.lu) or by phone at +352 26 54 07 70.

    • Luxembourgish Competition Council: This organization is responsible for enforcing competition law and protecting consumer interests in Luxembourg. You can contact them via their website (www.conseil-concurrence.lu) or by phone at +352 28 99 25 25.

    In conclusion, Luxembourg has a thriving retail industry, with several major supermarket chains, local markets, and online retailers offering a wide range of products to consumers. While there are no specific shops for expats, there are several places where you can find specific international products. As a consumer in Luxembourg, you have several rights that are protected by law, and there are several organizations that you can contact for assistance if you have an issue with a product or service.


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