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Malaysia – Retail and Consumer Issues

Malaysia is a Southeast Asian country known for its diverse culture, beautiful landscapes, and bustling cities. It is also home to a thriving retail industry, with numerous shopping centers, supermarkets, and local markets catering to consumers’ needs. In this article, we will discuss some of the most common retail and consumer issues in Malaysia.

Opening Hours and Forms of Payment

The typical opening hours of shops in Malaysia vary depending on the location and type of business. Generally, shops are open from 10:00 am to 10:00 pm, seven days a week. However, some shops may have shorter or longer opening hours, especially during the holiday season.

When it comes to forms of payment, most shops in Malaysia accept cash, but credit and debit cards are becoming increasingly popular. Visa and Mastercard are the most widely accepted cards in the country, but American Express and Diners Club are also accepted at some locations. Mobile payments, such as Boost and GrabPay, are also gaining popularity among consumers.

Major Supermarkets

Malaysia has several major supermarket chains, including AEON, Tesco, Giant, and Mydin. These supermarkets offer a wide range of products, from fresh produce to household items, and are typically open seven days a week.

AEON is a Japanese supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands.

Tesco is a British supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands.


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Giant is a Malaysian supermarket chain that focuses on providing fresh, high-quality products. They have a wide selection of fresh produce, meat, and dairy products, as well as an extensive range of imported products.

Mydin is a Malaysian supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also offer discounts on certain products, especially for members of their loyalty program.

Online Shopping

Online shopping is becoming increasingly popular in Malaysia, with more and more consumers turning to the internet to make their purchases. Some of the most popular online shopping websites in Malaysia include Lazada, Shopee, and Zalora.

Lazada is the largest online retailer in Malaysia, offering a wide range of products, from electronics to household items and beauty products. They also offer fast and reliable delivery to most parts of the country.

Shopee is an online retailer that offers a wide range of products, from electronics to fashion and beauty products. They offer free shipping for orders over a certain amount, as well as a flexible returns policy.

Zalora is an online retailer that specializes in fashion and beauty products. They have a wide selection of products from both local and international brands, and offer free shipping for orders over a certain amount.

Shops for Expats

While there are no specific shops in Malaysia that cater exclusively to expats, there are several places where you can find specific international products. These include:

  • Jaya Grocer: This supermarket chain offers a selection of imported products, including food, beverages, and cosmetics.
  • TMC Fertility Pharmacy: This pharmacy specializes in fertility products, including medications and supplements that may be difficult to find elsewhere in Malaysia.
  • Cold Storage: This supermarket chain offers a selection of imported products, including food, beverages, and cosmetics.

Consumer Rights

As a consumer in Malaysia, you have several rights that are protected by law. These include the right to:

  • Receive clear information about the products being sold, including their characteristics and price
  • Receive a receipt for your purchase
  • Return defective products within a reasonable amount of time
  • Receive a refund or replacement for defective products
  • Cancel a contract within a certain amount of time, depending on the type of product or service
  • Be protected from false advertising and misleading claims

If you have an issue with a product or service, you can contact the Ministry of Domestic Trade and Consumer Affairs (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna or KPDNHEP) for assistance. The KPDNHEP is a government agency that regulates consumer protection and trade practices in Malaysia. They offer advice and information on a range of consumer issues, as well as legal support and representation in court.

You can contact the KPDNHEP via their website (www.kpdnhep.gov.my) or by phone at 1800-886-800. They also have offices in several cities throughout Malaysia, including Kuala Lumpur, Penang, and Johor Bahru.

In addition to the KPDNHEP, there are several other consumer organizations in Malaysia that you can contact for assistance. These include:

  • Federation of Malaysian Consumers Associations: This organization represents the interests of Malaysian consumers and offers support and advice on a range of consumer issues. You can contact them via their website (www.fomca.org.my) or by phone at +603 7876 2188.

  • Consumer Association of Penang: This organization represents the interests of consumers in Penang and offers support and advice on a range of consumer issues. You can contact them via their website (www.consumer.org.my) or by phone at +604 261 0377.

  • Sabah Consumer Protection Association: This organization represents the interests of consumers in Sabah and offers support and advice on a range of consumer issues. You can contact them via their website (www.sabahconsumer.org) or by phone at +6088 214 121.

In conclusion, Malaysia has a thriving retail industry, with several major supermarket chains, local markets, and online retailers offering a wide range of products to consumers. While there are no specific shops for expats, there are several places where you can find specific international products. As a consumer in Malaysia, you have several rights that are protected by law, and there are several organizations that you can contact for assistance if you have an issue with a product or service.


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