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Mexico – Landlines and Mobile Phones

Mexico is a vibrant and diverse country in North America, known for its rich history, culture, and cuisine. In this article, we will delve into the telephone service in Mexico and answer some key questions related to it.

International and Area Codes in Mexico

The international code for Mexico is +52, followed by the relevant area code and phone number. The area codes vary depending on the location within Mexico. Some of the popular expat destinations in Mexico and their respective area codes are:

  • Mexico City: 55
  • Cancun: 998
  • Puerto Vallarta: 322
  • Guadalajara: 33

It is important to note that dialing within Mexico may require the area code, depending on the location and service provider.

Major Telephone Providers in Mexico

There are several major telephone providers in Mexico, both for landline and mobile services. Some of these providers and their contact details are:

Landline Providers

  • Telmex: Telmex is the largest landline provider in Mexico, offering a range of telecommunication services. They can be reached at +52 55 51 69 11 11 or through their website at www.telmex.com.
  • Totalplay: Totalplay is another popular landline provider in Mexico, offering voice and internet services. They can be reached at +52 55 41 70 36 00 or through their website at www.totalplay.com.mx.

Mobile Providers


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  • Telcel: Telcel is the largest mobile provider in Mexico, offering a range of plans and services. They can be reached at *264 or through their website at www.telcel.com.
  • Movistar: Movistar is another popular mobile provider in Mexico, with plans and services tailored for both residents and visitors. They can be reached at *611 or through their website at www.movistar.com.mx.
  • AT&T Mexico: AT&T Mexico is a mobile provider that offers a variety of plans and services, with a focus on high-speed data and international calling. They can be reached at +52 1 800 288 2872 or through their website at www.att.com.mx.

It is important to note that there are several other providers in Mexico as well, and it is recommended to research and compare different plans and services before selecting a provider.

Arranging Telephone Connection in Mexico

The procedure for arranging telephone connection in Mexico varies depending on the provider and the type of service. For landline services, the process usually involves contacting the provider either through their website or customer service hotline, and selecting the desired plan and connection options. The provider may require some personal information and documentation for verification purposes.

For mobile services, the process is relatively simpler and can be completed online or through the provider’s app. The user may need to purchase a SIM card and select a plan based on their usage requirements.

It is important to note that some providers may require a credit check or security deposit before providing services, particularly for non-residents or new customers.

Paying Telephone Bills in Mexico

Telephone bills in Mexico can be paid through various channels, including online, through bank transfer, or at designated payment centers. Some providers may also offer automatic payment options for added convenience.

For landline services, the bill is usually sent to the customer’s registered address and includes details on the billing period, usage charges, and any additional fees or discounts. The customer can then choose their preferred payment method and complete the transaction within the given deadline.

For mobile services, the billing process may differ based on the plan and usage requirements. Some plans may require upfront payment or may offer a fixed monthly fee, while others may be based on usage and billed accordingly.

It is important to note that failure to pay bills on time may result in suspension of services or additional fees and penalties. It is recommended to set up reminders or automatic payments to ensure timely payments and avoid any inconvenience.

In addition to the standard billing process, some providers in Mexico also offer prepaid options for both landline and mobile services. Prepaid plans allow the user to purchase credit in advance and use it as per their usage requirements. The user can then top up their credit as needed and avoid any surprise bills or additional fees.

In conclusion, the telephone service in Mexico is well developed and offers a variety of options for residents and visitors alike. The major providers offer both landline and mobile services, with plans and packages tailored to different usage requirements. The procedure for arranging telephone connection and paying bills is relatively simple and can be completed through various channels. It is recommended to research and compare different providers and plans before selecting one, and to ensure timely payments to avoid any inconvenience.


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