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Norway – Retail and Consumer Issues

Norway is known for its high standard of living and its retail industry is no exception. In this article, we will discuss typical opening hours of shops, forms of payment accepted, major supermarkets in Norway, online shopping popularity, expat-specific shops, and consumer rights.

Typical opening hours of shops in Norway and forms of payment accepted

Most shops in Norway are open from Monday to Friday between 9:00 am and 5:00 pm, with some staying open until 6:00 pm or 7:00 pm. On Saturdays, shops are usually open from 9:00 am to 4:00 pm, and some are open on Sundays, especially in tourist areas.

As for forms of payment, most shops in Norway accept both cash and debit card payments. Credit cards are also widely accepted, with Visa and Mastercard being the most commonly accepted cards.

Major Supermarkets in Norway and differences between them

There are several major supermarket chains in Norway, with the two biggest ones being Rema 1000 and Kiwi.

Rema 1000 is the largest supermarket chain in Norway, with over 650 stores nationwide. It is known for its low prices and good quality products, including fresh produce and meat. Rema 1000 has a focus on private-label products, which helps keep prices low.

Kiwi is the second-largest supermarket chain in Norway, with over 600 stores nationwide. It is known for its low prices and good quality products, including fresh produce and meat. Kiwi also has a focus on private-label products, which helps keep prices low.


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Online shopping popularity and main websites

Online shopping is becoming increasingly popular in Norway, with more and more people opting to shop online instead of in physical stores. Some of the most popular online shopping websites in Norway include:

  • Komplett.no: This website specializes in electronics and computer products, with a wide range of products, including smartphones, laptops, and gaming equipment.
  • Elkjop.no: This website offers a range of products from electronics to household items, and has physical stores throughout Norway.
  • Zalando.no: This website offers a wide range of clothing and fashion products, including brands from around the world.

Shops in Norway specifically for expats and finding international products

There are several shops in Norway specifically for expats, catering to their specific needs and tastes. Some of these shops include:

  • Fenaknoken: This shop is located in Oslo and specializes in German products, including food, drinks, and household items.
  • Little Britain: This shop is located in Bergen and specializes in British food products, including teas, biscuits, and snacks.
  • Ektevare: This shop is located in Oslo and specializes in organic and sustainable food products, including many international brands.

For finding specific international products, expats can also try visiting ethnic food stores or online retailers, such as Global Foods or World Market, which offer a range of products from different countries.

Consumer rights and contact details of main consumer organizations in Norway

Consumers in Norway have several rights that are protected by law. These include the right to a refund, the right to a replacement product or service, and the right to cancel a contract within a certain time period.

If consumers have a complaint or dispute with a business, they can contact the Norwegian Consumer Council. The Norwegian Consumer Council is responsible for enforcing consumer protection laws and can impose fines or penalties on businesses that violate these laws. Consumers can file a complaint with the Norwegian Consumer Council online or by mail.

In addition to the Norwegian Consumer Council, there are several consumer organizations in Norway that can provide information and assistance to consumers. Some of the main organizations include:

  • Forbrukerradet: This is the largest consumer organization in Norway, with over 200,000 members. Forbrukerradet provides information and advice on a range of consumer issues, including product testing and comparison, financial services, and energy.

    • Juridisk ABC: This organization provides free legal advice and assistance to consumers who have a dispute with a business or organization. Juridisk ABC can provide information on consumer protection laws and can help consumers file a complaint or take legal action.

    • Finansportalen: This organization provides information and advice on financial matters, including banking, insurance, and investments. Finansportalen can also provide assistance to consumers who are experiencing financial difficulties or who are struggling to make ends meet.

    Consumers can contact these organizations by phone, email, or through their websites for assistance with consumer-related issues.

    In conclusion, the retail industry in Norway offers a range of shopping experiences and products for consumers. Most shops are open from Monday to Friday between 9:00 am and 5:00 pm, with some staying open until 6:00 pm or 7:00 pm. The major supermarket chains in Norway are Rema 1000 and Kiwi, each with their own unique selling points. Online shopping is becoming increasingly popular, with websites like Komplett.no, Elkjop.no, and Zalando.no offering a wide range of products. For expats, there are shops specifically catering to their needs, as well as ethnic food stores and online retailers. Consumers in Norway have several rights that are protected by law and can seek assistance and information from organizations such as the Norwegian Consumer Council, Forbrukerradet, Juridisk ABC, and Finansportalen.


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