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Russia – Retail and Consumer Issues

Russia is the largest country in the world and has a significant retail industry. In this article, we will discuss the typical opening hours of shops, forms of payment accepted, major supermarkets, online shopping popularity, expat-specific shops, and consumer rights in Russia.

Typical opening hours of shops in Russia and forms of payment accepted

Most shops in Russia are open from Monday to Sunday between 10:00 am and 10:00 pm, with some staying open until later at night. However, opening hours may vary depending on the location and type of store.

As for forms of payment, most shops in Russia accept both cash and credit card payments. Some shops also accept mobile payments, such as Apple Pay and Google Pay.

Major Supermarkets in Russia and differences between them

The major supermarket chains in Russia are X5 Retail Group, Magnit, and Auchan.

X5 Retail Group is the largest retail company in Russia, with several supermarket brands, including Pyaterochka, Perekrestok, and Karusel. It is known for its competitive prices and wide range of products, including fresh produce and meat.

Magnit is another major retail company in Russia, with several locations throughout the country. It is known for its focus on quality products, including fresh produce and meat, as well as its loyalty program, which offers discounts and rewards to frequent shoppers.


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Auchan is a French retail company with several locations in Russia. It is known for its focus on quality products, including fresh produce and meat, as well as its loyalty program, which offers discounts and rewards to frequent shoppers.

Online shopping popularity and main websites

Online shopping is becoming increasingly popular in Russia, with more and more people opting to shop online instead of in physical stores. Some of the most popular online shopping websites in Russia include:

  • Ozon: This website offers a range of products, including electronics, fashion, and home goods.

  • Wildberries: This website is one of the largest online fashion retailers in Russia, offering a wide range of clothing, shoes, and accessories.

  • Yandex Market: This website offers a range of products from different categories, including electronics, home goods, and clothing.

Shops in Russia specifically for expats and finding international products

There are several shops in Russia specifically for expats, catering to their specific needs and tastes. Some of these shops include:

  • Azbuka Vkusa: This supermarket chain has several stores that offer international products, including luxury brands, cosmetics, and electronics.

  • Globus Gourmet: This specialty food shop offers a range of international products, including cheeses, meats, and gourmet foods.

  • Online Retailers: Expats can also find specific international products online, such as British Corner Shop and Amazon Russia.

Consumer rights and contact details of main consumer organizations in Russia

Consumers in Russia have several rights that are protected by law. These include the right to a refund, the right to a replacement product or service, and the right to cancel a contract within a certain time period.

If consumers have a complaint or dispute with a business, they can contact the Federal Service for Supervision of Consumer Rights Protection and Human Well-Being. The service is responsible for enforcing consumer protection laws and can provide assistance and support to consumers who have been mistreated by businesses.

In addition to the Federal Service for Supervision of Consumer Rights Protection and Human Well-Being, there are several consumer organizations in Russia that can provide information and assistance to consumers. Some of the main organizations include:

  • The Association of Russian Consumers: This organization aims to protect and promote consumer interests in Russia, providing legal advice, support, and representation to consumers who have been mistreated by businesses.

  • The Russian Public Organization for Consumer Protection: This organization works to protect and promote consumer rights in Russia, providing information and support to consumers and businesses alike.

    • The Consumer Rights Protection Society: This organization aims to protect consumer rights and promote fair business practices in Russia, providing information and support to consumers and businesses.

    Consumers in Russia can contact these organizations by phone or email for assistance with consumer-related issues.

    Russia has a large retail industry, with a range of shopping experiences and products for consumers. Most shops are open from Monday to Sunday between 10:00 am and 10:00 pm, with some staying open until later at night. The major supermarket chains in Russia are X5 Retail Group, Magnit, and Auchan, each with their unique selling points. Online shopping is becoming increasingly popular, with websites like Ozon, Wildberries, and Yandex Market offering a wide range of products. For expats, there are shops specifically catering to their needs, as well as specialty food shops and online retailers. Consumers in Russia have several rights protected by law and can seek assistance and information from organizations such as the Federal Service for Supervision of Consumer Rights Protection and Human Well-Being, the Association of Russian Consumers, the Russian Public Organization for Consumer Protection, and the Consumer Rights Protection Society.


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