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Egypt – Retail and Consumer Issues

Egypt is a country located in North Africa and the Middle East. It has a population of around 100 million people, with a diverse economy that includes agriculture, manufacturing, and services. In this article, we will explore the retail and consumer issues in Egypt, including opening hours, forms of payment, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening Hours and Forms of Payment

Typical opening hours of shops in Egypt are from 10 am to 10 pm, from Sunday to Thursday. On Fridays and Saturdays, most shops open at 12 pm and close at midnight. However, it is advisable to check the opening hours of individual shops as they may vary depending on the location and type of store.

Forms of payment accepted in Egypt include cash, debit and credit cards, and some shops may also accept mobile payments. However, it is important to note that credit card usage may be limited outside major cities, and some shops may only accept cash.

Major Supermarkets in Egypt

There are several major supermarkets in Egypt, including Carrefour, Spinneys, and Hyper One. Carrefour is one of the largest supermarket chains in Egypt, with over 35 stores across the country. Spinneys is another popular supermarket chain that offers a range of products, including fresh produce, meat, and household items. Hyper One is known for its low prices and offers a range of products, including electronics and home appliances.

The differences between these supermarkets mainly relate to the prices of the products they offer. Hyper One is known for its low prices, while Carrefour and Spinneys are generally more expensive but offer a higher quality of products, including organic and locally sourced produce.

Online Shopping

Online shopping is becoming increasingly popular in Egypt, with several websites offering a wide range of products. Souq.com is one of the most popular online marketplaces in Egypt, offering a range of products from electronics to fashion. Jumia is another popular online shopping website in Egypt, offering a range of products, including electronics, fashion, and home appliances.


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Other online shopping websites in Egypt include Noon, which offers a range of products, including electronics, fashion, and beauty products, and Elmenus, which offers groceries and food delivery.

Shops for Expats

There are several shops in Egypt specifically for expats, offering international products and services. These include:

  • Seoudi Supermarkets: a chain of supermarkets that offers a range of international products, including imported foods and beverages.
  • Gourmet Egypt: an online grocery store that offers a range of international products, including gourmet foods and specialty items.
  • Casa Mia: a chain of stores that offers a range of international products, including furniture, home decor, and accessories.

Consumer Rights

Consumers in Egypt have a number of rights, including the right to:

  • Safety: products should be safe to use and not pose a risk to health.
  • Information: consumers have the right to accurate information about products and services.
  • Choice: consumers have the right to choose from a range of products and services.
  • Redress: consumers have the right to seek compensation if a product or service is faulty or does not meet their expectations.

The Egyptian Consumer Protection Agency (CPA) is the main government agency responsible for consumer protection in Egypt. It enforces consumer protection laws and regulations, investigates complaints, and imposes sanctions on companies that violate consumer rights. Consumers can file complaints with the CPA through its website or by visiting one of its offices.

In addition to the CPA, there are several consumer organizations in Egypt that provide information and support to consumers. These include:

  • Egyptian Consumer Federation: a non-profit organization that advocates for consumer rights and provides education and support to consumers.
  • Consumers’ Association of Egypt: an independent organization that promotes consumer rights and provides information and support to consumers.
  • Consumers can also seek legal advice and representation from lawyers specializing in consumer protection issues. The Egyptian Bar Association is the largest association of lawyers in Egypt and can provide a list of lawyers specializing in consumer protection.

    In conclusion, Egypt offers a range of retail options, including major supermarkets, online shopping, and shops for expats. Consumers in Egypt have a number of rights and protections, including the right to safety, information, choice, and redress. The CPA and consumer organizations provide support and enforcement of these rights, and consumers can also seek legal advice and representation if needed. By understanding their rights and taking advantage of the available resources, consumers can make informed decisions and protect themselves from fraudulent or harmful practices in the retail industry.


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