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Mexico – Retail and Consumer Issues

Mexico is a country located in North America, known for its rich culture, beautiful beaches, and bustling cities. It is also home to a thriving retail industry, with numerous shopping centers, supermarkets, and local markets catering to consumers’ needs. In this article, we will discuss some of the most common retail and consumer issues in Mexico.

Opening Hours and Forms of Payment

The typical opening hours of shops in Mexico vary depending on the location and type of business. Generally, shops are open from 10:00 am to 8:00 pm, Monday through Saturday. However, some shops may have shorter or longer opening hours, especially during the holiday season. Most shops are closed on Sundays.

When it comes to forms of payment, most shops in Mexico accept cash, but credit and debit cards are becoming increasingly popular. Visa and Mastercard are the most widely accepted cards in the country, but American Express and Diners Club are also accepted at some locations. Mobile payments, such as MercadoPago and PayPal, are also gaining popularity among consumers.

Major Supermarkets

Mexico has several major supermarket chains, including Soriana, Walmart, Chedraui, and La Comer. These supermarkets offer a wide range of products, from fresh produce to household items, and are typically open seven days a week.

Soriana is a Mexican supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands.

Walmart is an American supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands. Walmart is known for its low prices and wide selection of products.


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Chedraui is a Mexican supermarket chain that focuses on providing fresh, high-quality products. They have a wide selection of fresh produce, meat, and dairy products, as well as an extensive range of imported products.

La Comer is a Mexican supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They also offer a loyalty program for frequent shoppers, which offers discounts and other benefits.

Online Shopping

Online shopping is becoming increasingly popular in Mexico, with more and more consumers turning to the internet to make their purchases. Some of the most popular online shopping websites in Mexico include MercadoLibre, Amazon, and Linio.

MercadoLibre is the largest online retailer in Mexico, offering a wide range of products, from electronics to household items and beauty products. They also offer fast and reliable delivery to most parts of the country.

Amazon is the largest online retailer in the world, offering a wide range of products, from electronics to household items and beauty products. They also offer fast and reliable delivery to Mexico.

Linio is an online retailer that offers a wide range of products, from electronics to fashion and beauty products. They offer free shipping for orders over a certain amount, as well as a flexible returns policy.

Shops for Expats

While there are no specific shops in Mexico that cater exclusively to expats, there are several places where you can find specific international products. These include:

  • Costco: This American membership-based warehouse club offers a selection of imported products, including food, beverages, and cosmetics.
  • Sanborns: This Mexican department store offers a selection of imported products, including food, beverages, and cosmetics.
  • City Market: This Mexican supermarket chain offers a selection of imported products, including food, beverages, and cosmetics.

Consumer Rights

As a consumer in Mexico, you have several rights that are protected by law. These include the right to:

  • Receive clear information about the products being sold, including their characteristics and price

    • Receive a receipt for your purchase
    • Return defective products within a reasonable amount of time
    • Receive a refund or replacement for defective products
    • Cancel a contract within a certain amount of time, depending on the type of product or service
    • Be protected from false advertising and misleading claims

    If you have an issue with a product or service, you can contact the Federal Consumer Protection Agency (Procuraduría Federal del Consumidor or PROFECO) for assistance. PROFECO is a government agency that regulates consumer protection and trade practices in Mexico. They offer advice and information on a range of consumer issues, as well as legal support and representation in court.

    You can contact PROFECO via their website (www.profeco.gob.mx) or by phone at 01 800 468 8722. They also have offices in several cities throughout Mexico, including Mexico City, Guadalajara, and Monterrey.

    In addition to PROFECO, there are several other consumer organizations in Mexico that you can contact for assistance. These include:

    • Consumers’ Rights Union: This organization represents the interests of Mexican consumers and offers support and advice on a range of consumer issues. You can contact them via their website (www.unionderechosdelconsumidor.org) or by phone at +52 55 5557 4867.

    • Mexican Consumers Association: This organization represents the interests of Mexican consumers and offers support and advice on a range of consumer issues. You can contact them via their website (www.asociaciondeconsumidores.org.mx) or by phone at +52 55 5598 0385.

    • Consumer Watchdog: This organization focuses on monitoring and exposing unfair business practices in Mexico. You can contact them via their website (www.consumerwatchdog.com.mx) or by phone at +52 55 4330 8200.

    In conclusion, Mexico has a thriving retail industry, with several major supermarket chains, local markets, and online retailers offering a wide range of products to consumers. While there are no specific shops for expats, there are several places where you can find specific international products. As a consumer in Mexico, you have several rights that are protected by law, and there are several organizations that you can contact for assistance if you have an issue with a product or service.


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