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Monaco – Retail and Consumer Issues

Monaco, located in the French Riviera, is a small but highly affluent country known for its luxury shopping and tourism. In this article, we will explore retail and consumer issues in Monaco, including typical opening hours, major supermarkets, online shopping, expat-specific shops, and consumer rights.

Typical Opening Hours and Forms of Payment

Shops in Monaco typically open between 9 am and 10 am and close at 7 pm or 8 pm. Some shops may close for a few hours in the afternoon for a siesta break. Many shops, especially those catering to tourists, may stay open later. On Sundays, most shops are closed except for a few souvenir and convenience stores.

As Monaco is a highly cash-based society, cash payments are typically preferred. However, credit and debit cards are widely accepted, especially in larger shops and international chains.

Major Supermarkets

There are several supermarkets in Monaco, including Carrefour, Casino, and Monoprix. Carrefour is a French-based chain with several locations throughout Monaco, while Casino is a local Monegasque chain. Monoprix is another French-based chain with a location in Monaco.

While there are some differences in the selection and pricing between these supermarkets, they all offer a range of products including fresh produce, groceries, and household items. It is worth noting that prices in Monaco are generally higher than in other parts of France due to the high cost of living in the country.

Online Shopping

Online shopping is not as prevalent in Monaco as it is in other countries, but it is still an option. Amazon France and Cdiscount are two of the main online retailers that ship to Monaco. Some international retailers may not offer shipping to Monaco, so it is important to check before making a purchase.

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Expat-Specific Shops

While there are no shops specifically catering to expats in Monaco, there are several stores that carry international products. U Cavagnetu is a specialty food store that sells a range of international products, including British, American, and Scandinavian food items. La Maison d’Ailleurs is a bookstore that specializes in science fiction, fantasy, and horror novels in several languages, including English.

Consumer Rights

Consumers in Monaco are protected by a range of laws and regulations, including the European Union Consumer Protection Cooperation Regulation. In case of any dispute, consumers can file a complaint with the Direction des Services Judiciaires, which is responsible for handling consumer complaints.

The Monegasque Association for Consumer Information (AMIC) is a non-profit organization that provides information and support to consumers. They offer a range of services, including consumer rights advice and mediation in consumer disputes. Additionally, the European Consumer Centre provides support and assistance to consumers in Monaco who have issues with products or services purchased from other EU countries.

In conclusion, shopping in Monaco offers a range of options, including major supermarkets and international retailers, although prices tend to be high. While online shopping is not as prevalent, it is still possible to purchase products from international retailers. Expats can find international products at specialty stores such as U Cavagnetu and La Maison d’Ailleurs. Consumers in Monaco are protected by a range of laws and regulations, and can seek support and assistance from organizations such as AMIC and the European Consumer Centre.

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