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Saudi Arabia – Retail and Consumer Issues

Saudi Arabia is a major retail hub in the Middle East with a diverse consumer market. In this article, we will discuss the typical opening hours of shops, forms of payment accepted, major supermarkets, online shopping popularity, expat-specific shops, and consumer rights in Saudi Arabia.

Typical opening hours of shops in Saudi Arabia and forms of payment accepted

Shops in Saudi Arabia typically operate from Saturday to Thursday, with Friday being the weekly holiday. The opening hours of shops vary, but most shops are open from 9:00 am to 10:00 pm, with some malls staying open until midnight.

As for forms of payment, cash is the most widely accepted form of payment in Saudi Arabia. However, most shops and malls also accept credit and debit cards, including Visa and MasterCard.

Major Supermarkets in Saudi Arabia and differences between them

The major supermarket chains in Saudi Arabia include Panda, Carrefour, and Danube.

Panda is one of the largest retail chains in Saudi Arabia, with over 200 stores across the country. It is known for its competitive prices and wide range of products, including fresh produce, meat, and electronics.

Carrefour is a French retail company with several locations in Saudi Arabia. It is known for its focus on quality products, including fresh produce and meat, as well as its loyalty program, which offers discounts and rewards to frequent shoppers.


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Danube is another major retail chain in Saudi Arabia, with over 40 stores across the country. It is known for its wide range of products, including electronics, furniture, and household items, as well as its loyalty program, which offers discounts and rewards to frequent shoppers.

Online shopping popularity and main websites

Online shopping is becoming increasingly popular in Saudi Arabia, with more and more people opting to shop online instead of in physical stores. Some of the most popular online shopping websites in Saudi Arabia include:

  • Souq: This website offers a range of products, including electronics, fashion, and home goods.

  • Noon: This website offers a range of products from different categories, including electronics, home goods, and clothing.

  • Amazon Saudi Arabia: This website offers a range of products, including electronics, fashion, and home goods.

Shops in Saudi Arabia specifically for expats and finding international products

There are several shops in Saudi Arabia specifically for expats, catering to their specific needs and tastes. Some of these shops include:

  • Danube: This supermarket chain has several stores that offer international products, including luxury brands, cosmetics, and electronics.

  • Tamimi Markets: This supermarket chain offers a range of international products, including cheeses, meats, and gourmet foods.

  • Online Retailers: Expats can also find specific international products online, such as British Corner Shop and Amazon Saudi Arabia.

Consumer rights and contact details of main consumer organizations in Saudi Arabia

Consumers in Saudi Arabia have several rights that are protected by law. These include the right to a refund, the right to a replacement product or service, and the right to cancel a contract within a certain time period.

If consumers have a complaint or dispute with a business, they can contact the Consumer Protection Association (CPA). The CPA is responsible for enforcing consumer protection laws and can provide assistance and support to consumers who have been mistreated by businesses.

In addition to the CPA, there are several consumer organizations in Saudi Arabia that can provide information and assistance to consumers. Some of the main organizations include:

  • The Saudi Consumer Protection Society: This organization aims to protect and promote consumer interests in Saudi Arabia, providing legal advice, support, and representation to consumers who have been mistreated by businesses.

  • The Consumer Protection Association: This organization works to protect consumer rights and promote fair business practices in Saudi Arabia, providing information and support to consumers and businesses alike.

    Consumers in Saudi Arabia can contact these organizations by phone or email for assistance with consumer-related issues.

    Saudi Arabia has a diverse and growing retail market, with a range of shopping experiences and products for consumers. Most shops are open from Saturday to Thursday between 9:00 am and 10:00 pm, with some malls staying open until midnight. The major supermarket chains in Saudi Arabia are Panda, Carrefour, and Danube, each with their unique selling points. Online shopping is becoming increasingly popular, with websites like Souq, Noon, and Amazon Saudi Arabia offering a wide range of products. For expats, there are shops specifically catering to their needs, as well as specialty food shops and online retailers. Consumers in Saudi Arabia have several rights protected by law and can seek assistance and information from organizations such as the Consumer Protection Association and the Saudi Consumer Protection Society.


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