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United Kingdom – Lease Agreements

The United Kingdom has a long-established legal framework governing the rental market, providing protections for both those who let and those who rent property. In England and Wales, the Assured Shorthold Tenancy (AST) is the dominant arrangement for private residential rentals, typically set for an initial period of six or twelve months before transitioning to a rolling agreement. Deposits must be registered with a government-approved protection scheme, and sweeping changes introduced by the Renters’ Rights Act 2025 will fundamentally alter tenancy law from May 2026 onwards.

Key facts at a glance
Item Details
Most common tenancy type (England & Wales) Assured Shorthold Tenancy (AST), as of 2025
Typical initial fixed term 6 or 12 months, as of 2025
Deposit cap (annual rent under £50,000) 5 weeks’ rent maximum, as of 2025 (Tenant Fees Act 2019)
Deposit protection deadline Within 30 days of receipt (England & Wales), as of 2025
Major reform commencement (England) Renters’ Rights Act 2025 – Phase 1 from 1 May 2026
Tenant notice to quit (from May 2026) 2 months’ notice at any time under new periodic tenancy rules

What is the typical lease term for renting property in the United Kingdom?

In England and Wales, residential lettings are predominantly conducted under Assured Shorthold Tenancies (ASTs), and landlords are legally obliged to set out the principal terms of the arrangement in writing. This differs noticeably from rental systems in other countries — in France, for instance, standard residential leases ordinarily last three years, whereas in the UK the opening fixed period is considerably shorter.

A fixed-term tenancy commits both landlord and tenant to the property for a set minimum duration, most commonly either six or twelve months. Both sides are generally bound by their obligations throughout this period, giving people who have newly arrived in the country time to find their footing before deciding whether to remain in the property.

Once the fixed term concludes, the tenancy continues automatically unless steps are taken to bring it to an end. If neither party signs a fresh contract, the arrangement becomes “periodic” — rolling forward month by month at the existing rent. This kind of flexible, rolling tenancy is widespread in the UK and spares tenants from having to commit to another lengthy fixed period when their future plans are unclear.

When the Renters’ Rights Act takes effect on 1 May 2026, all fixed-term tenancies will cease to exist and will convert into periodic tenancies. Tenants will be entitled to end these arrangements by giving two months’ notice at any time, with that notice expiring at the close of a rental period. This represents one of the most far-reaching overhauls of rental legislation in recent memory and will touch every private tenancy in England.

Under the incoming legislation, assured periodic tenancies will become the standard form of letting in the private sector, displacing the traditional fixed-term model. Tenancies will therefore have no predetermined end date and will instead continue on a rolling basis — concluding only when the tenant gives notice to leave or when the landlord successfully obtains a court order via a Section 8 notice. The intention behind this change is to afford tenants considerably greater long-term security of occupation.


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The English model closely mirrors reforms already introduced in Scotland, where Private Residential Tenancies (PRTs) were brought in during 2017. These are also open-ended agreements terminable by the tenant at any time on a minimum of 28 days’ notice. Wales has been pursuing parallel reforms through the Renting Homes (Wales) Act 2016. Northern Ireland operates under its own distinct legislation, so the rules that apply to your tenancy will depend on which part of the UK you are renting in.

What is the difference between furnished and unfurnished rental properties in the United Kingdom?

The UK private rental market encompasses both furnished and unfurnished options, and understanding the distinction is particularly important when planning a budget. What “furnished” means in a UK context may differ considerably from equivalent terms used in other countries, so it is worth clarifying this early in your search.

An unfurnished property in the UK will typically contain no movable items of furniture, though it will usually include fitted elements such as kitchen cupboards, an oven and hob, and occasionally built-in white goods such as a fridge. Curtain rails and window blinds may or may not be present. This can come as a surprise to those accustomed to countries where “unfurnished” still implies carpets, light fittings and basic appliances as standard — in the UK, even floor coverings and light bulbs are sometimes absent, so it is always worth requesting a precise list of what is included before committing to a tenancy.

A furnished property will generally include bedroom furniture, sofas, wardrobes, dining tables and chairs, as well as white goods such as a washing machine and fridge-freezer. In major urban centres, furnished rentals are particularly prevalent and are a popular choice among newly arrived residents and those on shorter placements, as they remove the need to buy, move or store large pieces of furniture. Furnished properties tend to carry a higher monthly rent than comparable unfurnished ones.

A part-furnished category sits between the two — a property might include white goods and some fitted storage but no beds or sofas, for example. Always request a comprehensive inventory of included items from the agent or landlord to avoid unpleasant discoveries on moving day.

For those relocating for work purposes, especially to cities such as London, Edinburgh or Manchester, a furnished property often makes the most practical sense for an initial period. Many corporate relocation packages are also structured with furnished rental costs in mind. That said, tenants planning a more extended stay may find that unfurnished properties offer better value for money and greater scope to make a property feel like their own home.

What are the standard clauses typically found in a lease agreement in the United Kingdom?

A UK tenancy agreement will ordinarily include a set of core provisions that define the responsibilities and entitlements of both parties. Familiarity with these before you sign is essential.

  • Rent payment terms. The tenant is obliged to pay rent and any other sums due under the agreement — whether formally demanded or not — free of all deductions, at the times specified. The agreement will set out the amount payable, the date on which payment falls due (normally monthly in advance), and the accepted payment method.
  • Rent review clauses. Landlords are not entitled to raise the rent during a fixed term unless the tenant agrees or a rent review clause in the contract provides for this. From 1 May 2026, the Renters’ Rights Act will restrict landlords to a single rent increase per year. Rent review clauses contained within tenancy agreements will no longer be a valid mechanism for implementing increases; instead, all rises must proceed via the formal Section 13 process, requiring landlords to complete Form 4 and give tenants a minimum of two months’ notice of the proposed new figure.
  • Notice periods. A tenant who is not in a fixed-term agreement may end the tenancy by giving at least one month’s notice, expiring on a rent day. Once the Renters’ Rights Act is in force, tenants will be able to serve two months’ notice to quit at any time.
  • Maintenance responsibilities. Landlords have a statutory duty to keep the structure and exterior of the property in sound repair, along with heating systems, hot water, and gas and electrical installations. Tenants are ordinarily responsible for day-to-day minor upkeep and for keeping the property reasonably clean and tidy.
  • Subletting restrictions. The majority of UK tenancy agreements prohibit subletting without the landlord’s prior written consent. Doing so without permission can constitute a ground for eviction, so this clause deserves careful attention from anyone who anticipates sharing the property with others.
  • Early termination (break clauses). A tenant remains liable for rent until the fixed term expires unless a break clause is included that permits early exit. Not every agreement contains such a clause, so it is important to establish this before signing — particularly if there is any prospect of needing to move at short notice.
  • Deposit terms. The agreement will specify the deposit amount, the scheme in which it will be registered, and the circumstances under which deductions may be made at the tenancy’s conclusion.

What additional or optional clauses might appear in a lease agreement in the United Kingdom?

In addition to standard provisions, landlords frequently include a variety of supplementary clauses. Not all of these carry a legal requirement, and some may be open to negotiation. Reading them carefully before committing is always time well spent.

  • Pet policies. Outright prohibitions on keeping pets were historically common in UK tenancy agreements. The Renters’ Rights Act will, from 1 May 2026, imply into all private sector tenancies a right for tenants to keep a pet with the landlord’s consent, which must not be unreasonably withheld. The tenant’s request must be made in writing and include a description of the animal, and the landlord must respond within 28 days. Review any relevant clause carefully and be aware of your rights before assuming pets are not permitted.
  • Alterations to the property. Many agreements require tenants to obtain written permission before making changes of any kind — including repainting walls, hanging artwork or putting up shelves. Landlords’ attitudes to this vary considerably. If you wish to personalise your living space, it is advisable to raise this with the landlord before signing rather than after.
  • Guest and lodger policies. Some agreements place limits on the number of guests or the duration of their stay. A clause may specify that anyone remaining in the property beyond a defined number of consecutive nights is to be treated as an unauthorised occupant. This is worth checking if you have family members or friends who may stay for extended visits.
  • Utility arrangements. Certain agreements — particularly in Houses in Multiple Occupation (HMOs) or all-inclusive lets — bundle utility costs within the rent. In other cases, tenants are expected to establish their own accounts with energy, water and broadband providers. Confirming this arrangement before signing will help you avoid unexpected outgoings.
  • Professional cleaning clauses. Some agreements stipulate that the property must be professionally cleaned at the end of the tenancy. However, the Tenant Fees Act 2019 strengthened tenant protections by prohibiting automatic cleaning charges regardless of the state in which the property is returned. Deductions for cleaning can only be made from the deposit where the property is demonstrably left in a worse condition than it was received.
  • Insurance requirements. Certain landlords require tenants to maintain contents insurance or third-party liability cover. This is worth factoring into your overall cost calculations at the outset.

If any clause appears unclear or seems unreasonably onerous, do not hesitate to seek clarification or take independent legal advice before putting pen to paper. While verbal agreements are technically enforceable, relying on an informal understanding is inherently risky and frequently gives rise to disputes over rent, repairs, deposits, notice periods and similar matters.

What should expats be especially aware of when signing a lease in the United Kingdom?

Navigating an unfamiliar rental system can be challenging. There are several areas where overseas nationals should exercise particular care before entering into a UK tenancy.

Language. All standard UK tenancy agreements are drafted in English. There is no legal requirement for a translation to be supplied, nor is notarisation required for ordinary residential tenancies. If English is not your primary language, it is strongly advisable to have the agreement reviewed by someone fluent in both English and your own language, or to engage a solicitor. Misreading provisions relating to notice periods, break clauses or deposit deductions can prove costly.

Referencing and right-to-rent checks. Landlords in England are under a statutory obligation to verify that prospective tenants have the legal right to rent in the UK before a tenancy commences. You will typically be required to produce your passport, visa or other immigration documents for this purpose. Landlords and their agents also routinely conduct credit and reference checks, often using specialist companies to assess income, credit history and previous landlord references. Those with no UK rental record may be asked to provide a guarantor or pay additional rent upfront — though it is important to note that, for new tenancies starting on or after 1 May 2026, tenants cannot be required to pay rent before the beginning of the period to which it relates, meaning rent cannot be demanded more than one month in advance.

Deposit limits. The Tenant Fees Act 2019 restricts deposits to five weeks’ rent for tenancies with an annual rent below £50,000, or six weeks’ rent for higher-value tenancies (as of 2025). Current figures should always be confirmed via the GOV.UK website.

Fees. Under the Tenant Fees Act 2019, landlords and agents in England are forbidden from levying most upfront charges — including administration, viewing and referencing fees. Breaching this prohibition can result in a financial penalty of up to £5,000 imposed by Trading Standards. Comparable rules exist in Wales and Scotland, though with some variation — always establish the rules applicable in the specific nation where you are renting.

Energy Performance Certificates. When a new tenant becomes responsible for energy bills, they must receive a copy of the property’s Energy Performance Certificate (EPC). This document rates the energy efficiency of the property and helps you form a realistic estimate of heating and energy costs — a particularly pertinent consideration given the age of much of the UK’s housing stock.

Scotland, Wales and Northern Ireland. Tenancy legislation varies across all four nations of the UK. If your rental property is in Scotland, Wales or Northern Ireland, the applicable rules and procedures will differ from those in England. Always establish which legal framework governs your tenancy and consult the relevant official guidance for that nation.

Are security deposits required in the United Kingdom, and what rules govern them?

There is no legal compulsion for landlords to collect a deposit, but the vast majority do so in practice. A deposit serves as security against unpaid rent or damage to the property that goes beyond ordinary wear and tear.

How much can a landlord charge? Deposits are capped at five weeks’ rent where the annual rent is below £50,000, and six weeks’ rent where it reaches £50,000 or above (as of 2025, under the Tenant Fees Act 2019). Always confirm current limits on the GOV.UK tenancy deposit page.

Where must the deposit be held? Landlords are required to register deposits paid under assured shorthold tenancies that began after 6 April 2007 with a government-approved tenancy deposit protection (TDP) scheme. Three such schemes operate in England and Wales: the Deposit Protection Service (DPS), MyDeposits, and the Tenancy Deposit Scheme (TDS). Separate TDP schemes operate in Scotland and Northern Ireland. This contrasts sharply with many other countries where deposits are simply retained by the landlord with minimal formal oversight — in the UK, the protected scheme system creates a legally enforceable safety net for renters.

How quickly must the deposit be registered? Landlords and agents must register the deposit within 30 days of receiving it. They must also provide tenants with “prescribed information,” which sets out details of the chosen deposit protection scheme and explains the process in the event of a dispute over the deposit at the end of the tenancy.

What are the two types of scheme? Deposit protection arrangements generally fall into two categories: custodial and insured. In a custodial scheme, an independent scheme administrator holds the deposit throughout the tenancy. The landlord transfers the funds to the scheme, which keeps them securely until the tenancy concludes, at which point the deposit is released in line with what both parties have agreed, or following an adjudication process if they cannot agree. Under an insured scheme, the landlord retains the deposit but pays a premium to a protection provider. This insurance guarantees that the deposit will be returned in accordance with the tenancy agreement, even in the event that the landlord fails to do so.

When and how is it returned? Once both parties have agreed on the amount to be returned, the deposit must be paid back within 10 days. If a dispute arises, the deposit remains protected within the TDP scheme until the matter is resolved.

What if the landlord fails to comply? Where a court finds that a landlord has not properly protected a deposit, it must order the landlord to pay the tenant between one and three times the deposit amount within 14 days. Verifying whether your deposit has been registered is straightforward — each of the three approved scheme websites allows you to search using your postcode and surname.

Are condition reports or property inspection reports used in the United Kingdom before signing a lease?

A property inventory — sometimes referred to as a check-in report or schedule of condition — is not mandated by law in the UK. Nevertheless, it is strongly recommended and is considered standard practice among professional letting agents. Conducting a thorough inventory check at both the start and end of a tenancy, supported by photographic evidence, is advisable. Clear written records of the property’s condition from the outset can significantly reduce the likelihood of disagreements when the tenancy concludes.

A thorough inventory documents the state of every room, wall, floor, fitting and item of furniture at the point the tenant moves in. It typically incorporates dated photographs or video footage as supporting evidence. Both the landlord (or agent) and the tenant should sign the document to confirm its accuracy, and each party should retain a copy throughout the duration of the tenancy.

Having a detailed inventory prepared — ideally by a professional inventory clerk — both at the beginning and end of the tenancy is widely regarded as best practice. This paperwork becomes crucial evidence should any dispute over damage arise. Without a signed and dated inventory, establishing what condition the property was in when the tenant moved in becomes extremely difficult, leaving the tenant exposed when the time comes to recover their deposit.

Reports that are clearly written, sufficiently detailed and easy for all parties to follow are far more likely to be accepted without challenge. Comprehensively documented deductions are also far more likely to be acknowledged as justified by tenants if they are clearly supported by the evidence gathered at the start of the tenancy.

If no inventory is provided by the landlord or agent, it is strongly advisable to compile your own on the day you move in: walk through every room, photograph all pre-existing damage, note observations on a written schedule, and send a copy to the landlord immediately by email. This creates a contemporaneous record that protects your deposit when you come to leave. A check-out report conducted at the end of the tenancy — ideally in the presence of both landlord and tenant — rounds off this process and provides a clear basis for settling any deposit deductions.

What qualifications or licences should letting agents hold in the United Kingdom?

At present, there is no mandatory licensing regime governing letting agents across the UK as a whole, which means anyone is technically able to operate a lettings business. This stands in stark contrast to many other countries — in France, for instance, estate and letting agents are required to hold a professional licence (the “carte professionnelle”) issued by the Chamber of Commerce. The absence of compulsory UK-wide licensing means standards and professionalism can vary considerably between agencies.

Despite this, all letting agents must meet certain legal requirements. Agents operating in England must be members of a government-approved Client Money Protection (CMP) scheme, which safeguards tenants’ and landlords’ funds in the event that an agent misappropriates them. They must also belong to a government-approved redress scheme — either the Property Ombudsman or the Property Redress Scheme — which provides tenants and landlords with a route to complain and seek resolution without recourse to the courts.

Scotland imposes more rigorous requirements: letting agents must be registered with the Scottish Government’s Letting Agent Register and must either hold an appropriate qualification or demonstrate competence. In Wales, landlords are required to register with Rent Smart Wales, and agents who manage properties must be licensed. Northern Ireland operates under its own separate regulatory framework. Always confirm the specific obligations that apply in the nation where your rental property is situated.

As the layers of regulation across the sector continue to grow, engaging a suitably qualified, professional and properly regulated letting agent has never been more valuable for landlords seeking to navigate compliance requirements. Professional agents fulfil a vital function in promoting good practice, mitigating risk and upholding standards throughout the sector. For tenants, working through a well-regulated agent provides a meaningful additional layer of protection.

Is there a professional association or regulatory body that reputable letting agents in the United Kingdom should belong to?

ARLA Propertymark is the leading professional body for the lettings industry. Members are required to adhere to a code of practice and bylaws setting out professional standards and expected conduct. ARLA is the acronym for the Association of Residential Letting Agents, and Propertymark is the umbrella brand under which the professional body operates. You can verify whether an agent holds Propertymark membership at propertymark.co.uk — always confirm the accuracy of any such details directly through the official site.

Membership requires agents to maintain up-to-date knowledge of lettings legislation and to commit to the highest standards of professional expertise. Agents who hold Propertymark qualifications have passed examinations covering all relevant legal aspects of residential lettings, so clients can be confident that they are receiving informed advice.

The National Residential Landlords Association (NRLA) serves primarily as the principal membership body for landlords rather than agents, but it also publishes guidance that tenants may find useful. Further information is available at nrla.org.uk.

For dispute resolution, all letting agents in England are required to be registered with either the Property Ombudsman (tpos.co.uk) or the Property Redress Scheme (theprs.co.uk). Should a complaint against an agent remain unresolved through direct negotiation, it can be escalated to whichever scheme the agent belongs to — this service is provided free of charge to consumers. Always verify that any agent you are considering using is registered with one of these approved redress schemes before proceeding.

Under the Renters’ Rights Act 2025, all landlords will be required to join a newly established private rented sector Ombudsman scheme and to list their properties on a new digital Property Portal. In practice, letting agents are expected to manage these registration obligations on behalf of the landlords they represent. This will introduce a further tier of accountability into the sector once the relevant provisions are fully operational.

What are a tenant’s rights and legal protections under rental law in the United Kingdom?

Tenants in the UK — including overseas nationals — benefit from robust legal protections that take effect from the moment a tenancy begins. These rights cannot be removed or overridden by any term in a lease agreement, regardless of what a landlord may attempt to include.

Protection from eviction. The Renters’ Rights Act 2025 received Royal Assent on 27 October 2025. Once fully in force, it will abolish Section 21 “no-fault” evictions, introduce a new periodic tenancy framework, and establish fresh requirements around property standards and rent increases. From 1 May 2026, landlords will be required to establish a specific ground under Section 8 in order to pursue possession proceedings against a tenant. A 12-month protected period will apply at the outset of each tenancy, during which landlords cannot seek to evict tenants in order to sell the property or move in themselves. A four-month notice period will be required when these grounds are relied upon.

Protection against rent increases. Tenants are entitled to challenge any proposed rent increase they consider to be above market rate by applying to the First-Tier Tribunal. Planned improvements to this process include preventing the Tribunal from awarding a higher rent than the landlord has proposed, and ending the practice of backdating increases. The Tribunal will also be empowered to defer an increase by a further two months in cases where the tenant would suffer significant financial hardship.

Habitability and property standards. The Renters’ Rights Act extends the application of Awaab’s Law and the Decent Homes Standard to the private rented sector, rather than limiting these to social housing. These standards require landlords to ensure properties are safe, free from serious hazards, and maintained in a reasonable state of repair. Tenants experiencing serious disrepair can report this to the local council’s Environmental Health department for investigation.

Protection against illegal eviction and harassment. Unlawfully evicting a tenant or engaging in conduct designed to force them out is a criminal offence in the UK. From 27 December 2025, local housing authorities in England have been granted powers to investigate potential contraventions of housing law by landlords and agents, including the ability to request documentation, seize records and, in certain circumstances, enter business premises.

Dispute resolution. Tenants have access to multiple avenues for resolving disputes — the free adjudication service offered by the relevant deposit protection scheme for deposit-related disagreements; the agent’s redress scheme for complaints about letting agents; and the courts for more serious legal matters. The forthcoming Private Renters’ Ombudsman will offer a free, impartial resolution service enabling tenants to resolve disputes with landlords without going to court, while also providing guidance and support to landlords in handling complaints effectively.

Equal treatment. The Renters’ Rights Act extends the prohibition on rental discrimination to lease agreements, mortgages and insurance contracts, specifying that any discriminatory term in such a contract will carry no legal effect. Landlords cannot lawfully discriminate on grounds of nationality, race or religion. However, landlords retain the right to decline applicants on affordability grounds — the Act expressly confirms that landlords may continue to take a person’s income into account when assessing whether they can meet the rent.

For reliable and current information on your rights as a tenant in England, visit GOV.UK private renting or Shelter England. For Scotland, consult mygov.scot; for Wales, Rent Smart Wales; and for Northern Ireland, nidirect.gov.uk.

Frequently Asked Questions

Does a tenancy agreement in the UK have to be written in English?

Yes, all standard UK tenancy agreements are prepared in English. There is no obligation on landlords to provide a translation, and residential tenancies do not require notarisation. If English is not your first language, it is strongly advisable to have the agreement checked by a trusted bilingual contact or a solicitor before signing — misunderstanding provisions relating to notice periods, break clauses or deposit conditions can result in significant financial consequences.

Can foreign nationals rent property in the United Kingdom without restriction?

Foreign nationals are able to rent in the UK, but landlords in England must by law conduct a “right-to-rent” check before the tenancy starts. You will be required to produce a valid visa, residence permit or other immigration document demonstrating your entitlement to be in the country. Landlords may request a UK-based guarantor or supplementary documentation if you have no prior UK rental history. It should be noted that the right-to-rent check does not apply in Scotland, Wales or Northern Ireland, each of which has its own framework.

What happens if I need to break my lease early?

A tenant remains liable for rent until the end of the fixed term unless a break clause permitting early termination is included in the agreement. If no such clause exists and you need to vacate early, you may be responsible for rent until either a replacement tenant takes over or the fixed term expires — whichever occurs first. Speaking directly with your landlord is often worth doing, as many will agree to an early release by mutual consent, particularly where a suitable replacement tenant can be arranged. From 1 May 2026 under the Renters’ Rights Act, fixed terms will be abolished, and tenants will be able to serve two months’ notice at any time.

How are rent increases regulated in the United Kingdom?

From 1 May 2026, landlords will be restricted to one rent increase per year, and every increase must be processed through the formal Section 13 procedure, which requires landlords to complete Form 4 and give tenants a minimum of two months’ advance notice of the proposed new rent. Tenants also have a mechanism for challenging increases without financial exposure — if a tenant disputes the proposed figure, the matter can be referred to the First-tier Tribunal, which will determine whether the new rent reflects fair local market rates.

How are disputes between tenants and landlords resolved in the UK?

Several routes exist for resolving disagreements. Where a deposit is in dispute, the government-approved scheme in which it is held provides a free adjudication service designed to reach impartial decisions without the need for court proceedings. Complaints about a letting agent can be directed to the agent’s redress scheme — either the Property Ombudsman or the Property Redress Scheme. For more serious issues such as illegal eviction or significant disrepair, tenants may apply to the county court. From 2026, the new Private Renters’ Ombudsman will additionally offer a free resolution service for landlord-tenant disputes.

Are there any fees that landlords or agents can charge tenants in England?

The Tenant Fees Act 2019 prohibits the majority of upfront charges in England, covering administration fees, referencing fees and viewing fees among others. Landlords and agents are permitted to charge only for: the first month’s rent, a refundable security deposit (capped at five weeks’ rent for most tenancies, as of 2025), a refundable holding deposit (capped at one week’s rent), and limited default charges such as interest on late rent or the cost of replacing lost keys. Any other charges are unlawful. Comparable protections apply in Wales and Scotland — confirm the rules for the specific nation where you are renting.

What is the difference between a periodic tenancy and a fixed-term tenancy?

A fixed-term tenancy is one under which a tenant agrees to rent a property for a defined minimum period. A periodic tenancy has no predetermined end date and rolls forward from week to week or month to month. When a fixed term comes to an end and no new agreement is entered into, the tenancy automatically converts to a periodic arrangement, continuing month by month at the existing rent. From 1 May 2026 in England, periodic tenancies will become the default arrangement for all private sector rentals under the Renters’ Rights Act 2025.

How do I check whether my deposit has been properly protected?

You can verify whether your deposit is registered by searching directly through any of the three government-approved schemes in England and Wales — the Deposit Protection Service (DPS), MyDeposits, and the Tenancy Deposit Scheme (TDS) — via their respective websites. The Deposit Protection Service can be contacted on 0330 303 0030; MyDeposits on 0333 321 9401; and the Tenancy Deposit Scheme on 0300 037 1000 (insured scheme) or 0300 037 1001 (custodial scheme). Your landlord or agent should have supplied you with written “prescribed information” confirming which scheme holds your deposit within 30 days of you paying it. If you have not received this, seek advice from Shelter or a housing solicitor without delay.