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Croatia – Retail and Consumer Issues

Croatia is a popular tourist destination with a thriving retail industry. The country has a mix of local and international brands, offering a wide range of products and services. In this article, we will explore the retail and consumer issues in Croatia, including opening hours, payment methods, supermarkets, online shopping, expat shops, and consumer rights.

Opening Hours and Payment Methods

Shops in Croatia are generally open from 8 am to 8 pm on weekdays and from 8 am to 2 pm on Saturdays. Some shops may close on Sundays or have shorter opening hours. However, shopping centers and supermarkets are usually open seven days a week, with longer opening hours.

The official currency in Croatia is the kuna (HRK). Most shops accept major credit and debit cards, such as Visa and Mastercard. However, it’s always a good idea to carry some cash, especially when shopping at smaller stores or local markets.

Major Supermarkets

There are several major supermarket chains in Croatia, including Konzum, Spar, Lidl, Kaufland, and Plodine. Each supermarket chain has its own strengths and weaknesses, and prices can vary depending on the location and product.

Konzum is the largest supermarket chain in Croatia, with over 700 stores across the country. The prices at Konzum are generally higher than at other supermarkets, but the selection of products is extensive.

Spar is a popular supermarket chain with over 100 stores in Croatia. Spar stores are known for their competitive prices and wide range of products.


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Lidl is a German discount supermarket chain that has been rapidly expanding in Croatia in recent years. Lidl stores offer a limited selection of products but at significantly lower prices than other supermarkets.

Kaufland is a German hypermarket chain that offers a wide range of products, including groceries, electronics, and household items. Kaufland stores are typically larger than other supermarkets, and prices are generally competitive.

Plodine is a Croatian supermarket chain with over 130 stores across the country. Plodine stores offer a mix of local and international products, and prices are generally competitive.

Online Shopping

Online shopping is becoming increasingly popular in Croatia, with many local and international websites offering a wide range of products and services. The most popular online shopping websites in Croatia include:

  • Emmezeta: a Croatian website that sells a wide range of products, including electronics, furniture, and household items.
  • Mall.hr: a Croatian website that offers a wide range of products, including electronics, fashion, and beauty products.
  • IKEA.hr: the Croatian website of the Swedish furniture retailer IKEA, offering home furnishings and accessories.
  • Amazon.de: the German version of Amazon, which offers international shipping to Croatia.

Expat Shops

There are several shops in Croatia specifically catering to expats and offering international products. These shops can be found in larger cities, such as Zagreb and Split. Some popular expat shops in Croatia include:

  • Britanski trgova_ki centar (British Trade Center) in Zagreb, which offers a wide range of British products, including food, clothing, and household items.
  • Expat Shop in Split, which offers a wide range of international products, including British, American, and German food and drinks.
  • Asian Market in Zagreb, which offers a wide range of Asian food products and spices.

Consumer Rights

Consumers in Croatia are protected by a number of laws and regulations, including the Consumer Protection Act and the Electronic Commerce Act. These laws provide consumers with a number of rights, including the right to receive clear and accurate information about products and services, the right to cancel a purchase within a certain period of time, and the right to file a complaint if a product or service does not meet their expectations.

In addition to these laws, there are also a number of consumer organisations in Croatia that can provide assistance and support to consumers. These include:

These organisations offer a range of services, including advice and guidance on consumer rights, assistance with resolving disputes with retailers, and legal representation in consumer cases.


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