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Czech Republic – Retail and Consumer Issues

The Czech Republic, also known as Czechia, is a landlocked country in Central Europe. The country has a population of over 10 million people and is known for its beautiful cities, medieval castles, and picturesque countryside. In this article, we will discuss retail and consumer issues in the Czech Republic.

Opening Hours and Payment Methods

Typical opening hours for shops in the Czech Republic are from 9:00 or 10:00 a.m. to 6:00 or 7:00 p.m. from Monday to Friday, and from 9:00 a.m. to 12:00 or 1:00 p.m. on Saturdays. Some shops may have longer opening hours, especially in larger cities and shopping centers. On Sundays and public holidays, most shops are closed, although some grocery stores and convenience stores may be open.

In terms of payment methods, most shops in the Czech Republic accept cash, credit cards (especially Visa and Mastercard), and debit cards. Some larger retailers also accept mobile payments, such as Apple Pay and Google Pay.

Major Supermarkets

There are several major supermarket chains in the Czech Republic, including:

  • Albert: Albert is a popular supermarket chain that offers a wide range of products at affordable prices. The stores are usually clean and well-organized, and the staff is helpful and friendly.
  • Billa: Billa is another well-known supermarket chain that offers a range of products, including fresh produce, meat, and bakery items. Prices are generally slightly higher than at Albert.
  • Tesco: Tesco is a large British retail chain that operates stores in the Czech Republic. The stores offer a wide range of products, including clothing and electronics, in addition to groceries.
  • Kaufland: Kaufland is a German supermarket chain that offers a wide selection of products at low prices. The stores are usually large and well-stocked, and the staff is helpful.

There are also several discount supermarket chains in the Czech Republic, such as Penny Market, Lidl, and Norma. These stores offer lower prices than the major supermarket chains but may have a more limited selection of products.

Online Shopping

Online shopping is becoming increasingly popular in the Czech Republic, with many retailers offering online ordering and home delivery. Some of the most popular online shopping websites in the country include:


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  • Alza.cz: Alza.cz is a popular online retailer that offers a wide range of products, including electronics, household appliances, and beauty products.
  • Rohlik.cz: Rohlik.cz is an online grocery store that offers a wide selection of fresh produce, meat, and dairy products, as well as household items and personal care products.
  • Zoot.cz: Zoot.cz is an online clothing and fashion retailer that offers a wide range of products for men, women, and children.

Shops for Expats

There are several shops in the Czech Republic that cater specifically to expats and offer international products. Some of these shops include:

  • Marks & Spencer: Marks & Spencer is a British retail chain that operates stores in the Czech Republic. The stores offer a range of British food and household products, as well as clothing and accessories.
  • Globus: Globus is a German hypermarket chain that offers a wide range of products, including international foods and products.
  • Havelské Tržiště: Havelské Tržiště is a popular outdoor market in central Prague that offers a wide range of fresh produce, flowers, and souvenirs, as well as international products such as spices and teas.

Consumer Rights

Consumers in the Czech Republic have a number of rights that are protected by law, including the right to return defective products, the right to cancel contracts within a certain period, and the right to receive clear and accurate information about products and services.

The main consumer organization in the Czech Republic is the Czech Trade Inspection Authority, which is responsible for enforcing consumer protection laws and ensuring that businesses comply with regulations. The organization offers a range of services to consumers, including advice and assistance with disputes and complaints.

Contact details for the Czech Trade Inspection Authority:

Other relevant consumer organizations in the Czech Republic include:

These organizations offer a range of services to consumers, including advice and assistance with disputes and complaints.


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