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Jamaica – Retail and Consumer Issues

Jamaica is known for its vibrant culture, beautiful beaches, and delicious food. Shopping is an important part of the Jamaican experience, and there are many retail options available for locals and tourists alike. In this article, we’ll explore the retail and consumer issues in Jamaica, including opening hours, payment methods, major supermarkets, online shopping, expat-specific shops, and consumer rights.

Typical Opening Hours of Shops in Jamaica

Most shops in Jamaica are open from Monday to Saturday, with some also open on Sundays. Opening hours vary depending on the type of store and its location, but generally, shops are open from 9:00 am to 5:00 pm. Some supermarkets and shopping malls may have extended opening hours, staying open until 9:00 pm or later.

Forms of Payment Typically Accepted

Cash is the most commonly accepted form of payment in Jamaica, although credit and debit cards are also widely accepted. Many establishments also accept payment through mobile money services such as Digicel and Quisk.

Major Supermarkets in Jamaica

Jamaica has several major supermarket chains, each with its unique offerings and price points. The following are some of the most popular supermarkets in Jamaica:

1. Super Valu

Super Valu is one of the largest supermarket chains in Jamaica. It offers a wide range of products, including fresh produce, meats, and dry goods. Super Valu is known for its competitive prices and specials.


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2. Hi-Lo

Hi-Lo is another popular supermarket chain in Jamaica. It has a wide selection of fresh produce, meats, and dry goods. Hi-Lo is known for its quality products, and its prices are generally higher than those of Super Valu.

3. MegaMart

MegaMart is a popular chain of warehouse-style stores that offers a wide range of products, including groceries, electronics, and household items. MegaMart is known for its discounted prices and bulk purchasing options.

Online Shopping in Jamaica

Online shopping is becoming increasingly popular in Jamaica. The following are some of the most popular online shopping websites in Jamaica:

1. JamaicanEats

JamaicanEats is an online marketplace that specializes in Jamaican food and beverages. It offers a wide range of products, including jerk seasonings, hot sauces, and Jamaican coffee.

2. ShopperJa

ShopperJa is an online store that offers a variety of products, including electronics, fashion, and beauty products. It offers free shipping on orders over $50.

3. Fontana Pharmacy

Fontana Pharmacy is a popular pharmacy chain in Jamaica that also has an online store. It offers a wide range of products, including cosmetics, health and wellness products, and personal care items.

Expat-Specific Shops in Jamaica

There are several shops in Jamaica that cater specifically to expats. These shops offer products from their home countries and provide a taste of home for expats living in Jamaica. The following are some of the most popular expat-specific shops in Jamaica:

1. The British Store

The British Store is a popular shop that offers a wide range of products from the UK. It offers British groceries, snacks, and toiletries.

2. Real Deal

Real Deal is a shop that offers a variety of products from the United States, including groceries, clothing, and electronics.

Consumer Rights in Jamaica

As a consumer in Jamaica, you have several rights and protections under the law. The Consumer Affairs Commission (CAC) is the main government agency responsible for protecting consumers in Jamaica. Some of the key consumer rights in Jamaica include:

  • The right to safe and reliable products and services
  • The right to be informed about the products and services you are purchasing
  • The right to be treated fairly and with respect by businesses
  • The right to seek compensation or redress if you receive a faulty product or service

If you have a complaint or issue with a business in Jamaica, you can contact the Consumer Affairs Commission for assistance. The CAC provides a range of services for consumers, including mediation, education, and advocacy. You can contact the CAC at:

Consumer Affairs Commission
2-4 King Street, Kingston
Telephone: 876-906-5425
Website: https://www.cac.gov.jm/

In addition to the CAC, there are several other consumer organisations in Jamaica that work to protect the rights of consumers. These include:

  • Jamaica Consumer Watch: This non-profit organisation advocates for the rights of consumers in Jamaica and provides information and resources for consumers.
  • National Consumers League of Jamaica: This consumer advocacy group promotes consumer protection and empowerment in Jamaica through education, advocacy, and research.
  • Jamaica Gasoline Retailers Association: This organisation represents the interests of petrol station owners and operators in Jamaica and works to ensure fair and transparent pricing for consumers.


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