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Jordan – Retail and Consumer Issues

Jordan is a country located in the Middle East, with a population of over 10 million people. As a popular tourist destination, the retail industry is a major contributor to the country’s economy. In this article, we will explore the retail and consumer issues in Jordan, including typical opening hours, major supermarkets, online shopping, expat-specific shops, and consumer rights.

Typical opening hours of shops in Jordan

Shops in Jordan typically open at around 9 am and close at 10 pm, from Sunday to Thursday. On Fridays, many shops will open later in the day, at around 2 pm or 3 pm, and close at 10 pm. Some shops may also close for a few hours in the afternoon to observe the daily Muslim prayer time. On Saturdays, which is the first day of the weekend in Jordan, many shops may close early or not open at all.

Forms of payment accepted in Jordan

In Jordan, the most commonly accepted forms of payment are cash and credit/debit cards. It is also common for larger retailers to accept payment through mobile payment apps such as ZainCash and Orange Money. It is important to note that some smaller shops and markets may only accept cash, so it is always advisable to carry some with you.

Major Supermarkets in Jordan

The major supermarkets in Jordan include Cozmo, Carrefour, and Safeway. These supermarkets offer a variety of products at different price points, with Safeway typically being the most expensive. Cozmo and Carrefour are similar in terms of price and product offerings, with both offering a mix of local and international products. Carrefour also has a popular loyalty program, which offers discounts and rewards to customers.

Online shopping in Jordan

Online shopping is becoming increasingly popular in Jordan, with many local retailers and international brands offering online shopping options. Some popular online shopping websites in Jordan include Jumia, Souq, and MarkaVIP. Jumia is a popular e-commerce platform that offers a wide range of products, from electronics to home appliances. Souq is also an e-commerce platform that offers a range of products, including clothing, beauty products, and electronics. MarkaVIP is a flash sale website that offers discounts on luxury brands.

Shops for expats in Jordan

There are several shops in Jordan that cater specifically to expats, offering a range of products from their home countries. Some popular expat-specific shops in Jordan include the American Store, which offers American products such as snacks, household items, and clothing, and the British Food Store, which offers a variety of British food and drink products.


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Consumer rights in Jordan

In Jordan, consumer rights are protected by the Consumer Protection Law. This law ensures that consumers are protected from fraud, deception, and false advertising, and are entitled to refunds or replacement of faulty products. If you have a consumer complaint, you can contact the Ministry of Industry, Trade, and Supply, which is responsible for overseeing consumer protection in Jordan.

In conclusion, the retail industry in Jordan is diverse, with a range of options available to consumers, from local markets to international supermarkets and online shopping platforms. As a consumer in Jordan, it is important to be aware of your rights and to shop around for the best prices and products. By staying informed and taking advantage of the options available, you can make the most of your retail experience in Jordan.


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