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United Arab Emirates – Postal Service

The United Arab Emirates (UAE) has a well-developed postal service, with a range of providers offering a variety of services. In this article, we’ll explore the details of the postal service in the UAE, including major providers, speed and reliability, additional services offered, and addressing conventions.

Major Service Providers

The Emirates Post Group (EPG) is the main postal service provider in the UAE, responsible for providing mail and parcel delivery services throughout the country. It is a government-owned corporation, with a network of more than 118 post offices and postal agents across the UAE. In addition to mail and parcel delivery, EPG also offers a range of other services, including:

  • Money transfers
  • Bill payments
  • Postal boxes
  • Passport application processing
  • E-commerce services
  • Printing services

Other major providers in the UAE include DHL, FedEx, and UPS, which offer international and domestic courier services.

Speed and Reliability

The speed and reliability of the postal service in the UAE are generally good, with most domestic deliveries arriving within one to three days. International deliveries can take longer, depending on the destination country and the service provider used. Express delivery options are also available for urgent or time-sensitive deliveries.

EPG offers tracking services for both domestic and international deliveries, allowing customers to monitor the progress of their packages in real-time.

Additional Services

In addition to standard mail and parcel delivery services, EPG offers a range of additional services at its post offices. These include:


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  • Postal boxes: customers can rent a personal postal box for receiving mail and parcels securely and conveniently.
  • Bill payments: customers can pay bills for a range of services, including utilities and telecommunications.
  • Money transfers: customers can send and receive money within the UAE and internationally.
  • E-commerce services: EPG offers a range of e-commerce solutions for businesses, including payment processing, logistics, and customer service.
  • Printing services: EPG provides printing services for businesses, including business cards, flyers, and brochures.

Delivery Coverage

EPG delivers mail and parcels to every home and business in the UAE, including remote areas. However, some addresses in very remote areas may not be covered by regular delivery services, and alternative delivery arrangements may need to be made.

Addressing Conventions

When addressing mail or parcels to someone in the UAE, it’s important to follow the correct conventions to ensure timely and accurate delivery. A typical UAE address includes the following elements:

  • Name of recipient
  • Building number and street name
  • Area or district
  • City or town
  • Emirate (if applicable)
  • Country (if sending from outside the UAE)

Here’s an example of how to write a UAE address:

Mr. Ahmed Ali
Building 123, Street 45
Al Karama
Dubai
United Arab Emirates

Postcode Lookup

In the UAE, postcodes are not widely used, and most addresses do not include them. However, some providers, such as DHL and FedEx, may require a postcode for delivery purposes. Postcodes can be looked up using the EPG website, by entering the address details and searching for the relevant postcode.

In conclusion, the postal service in the United Arab Emirates is well-developed, with a range of providers offering reliable and speedy mail and parcel delivery services. Additional services, such as money transfers and e-commerce solutions, are also available at post offices. To ensure timely and accurate delivery, it’s important to follow the correct addressing conventions and, if required, look up the relevant postcode.


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