Bermuda – Internet

Who are the major internet service providers in Bermuda?

Bermuda’s internet market is served by a small number of established providers, each operating their own network infrastructure. The three main names you will encounter as a resident are One Communications, Digicel Bermuda, and TeleBermuda International (TBi). A fourth option, the Bermuda Telephone Company (BTC), has historically offered broadband services from its base in Hamilton. All providers are regulated under Bermuda’s telecommunications framework.

One Communications (OneComm)

One Communications is Bermuda’s largest telecommunications provider, offering a wide range of communication-based solutions including fibre internet speeds of up to 500Mbps. It is the only telecommunications provider in Bermuda to own and control all aspects of its internet and voice solutions, including local access services and an international subsea cable system.

One Communications offers unlimited smartphone data plans on Bermuda’s first 5G network, as well as high-speed FibreWire internet and TV services. Their FibreWire internet, paired with the OneHome WiFi solution, is designed to deliver fast, wall-to-wall coverage throughout the home.

• Website: www.onecomm.bm
• Phone: 441-700-7000 (Customer Care Centre, 7am–9pm, 7 days a week)
• Retail address: 18 Church Street, Hamilton (Monday–Saturday)

Digicel Bermuda

Digicel has the capability to offer speeds of 500Mbps and is the only provider on the island that offers fibre right to the home, rather than stopping at the curb. They also offer a mesh setup for clients to extend fibre speeds throughout the home, with installation timeframes of 3 to 5 days from the order being raised.

Digicel’s network is made up of three undersea connections (to New Jersey, Miami, and New York), and has doubled undersea capacity with on-island caching to increase streaming throughputs. There are 5 physical exchange sites across the island, providing FTTx availability to 96% of the population and covering a majority of dwellings across Bermuda.

• Website: www.digicelbermuda.com
• Address: Check the official website for current store locations and contact numbers.

TeleBermuda International (TBi)

TeleBermuda International Limited (TBi) is a Bermuda-based Class-A carrier of competitive international long-distance voice, data, internet, and co-location hosting services. Since 1997, TBi has provided affordable, high-quality telecommunications products to the Bermuda market.

TBi’s high-capacity sub-sea network is configured as a bi-directional, self-healing ring, providing complete network redundancy and high-speed voice, network access, internet, and managed IT services between Bermuda, its international points-of-presence, and its internet access partners. TBi is also the owner of Bluewave, Bermuda’s first wireless internet provider, which uses the latest Wi-Fi technology to provide high-speed local and international internet.

• Website: www.telebermuda.com
• Address: Washington Mall, 22 Church Street, Hamilton, Bermuda HM11

Bermuda Telephone Company (BTC)

BTC is Bermuda’s Telecommunications Company, with a longstanding presence as a broadband provider on the island. It offers residential internet services and has historically focused on DSL and broadband packages for the local community.

• Address: 30 Victoria Street, Hamilton, Pembroke HM 12
• Phone: (441) 295-1001

What types of internet connection are available?

Bermuda’s small land area and high standard of living have encouraged significant investment in modern network infrastructure. The island has the fastest “true” fibre offering of any country across the Caribbean and is connected by three subsea cable systems. Unlike larger countries where fibre rollout is still patchy in rural areas, most of Bermuda’s populated land is already served by modern broadband.

The range of services available across the island includes satellite and VSAT, business internet, cable internet, DSL and its variants, fibre to the home, mobile broadband, home internet, and Wi-Fi access. For most residential users, fibre is the recommended choice, offering the most stable and fastest connection speeds.

Bermuda also has mobile internet networks across 2G, 3G, 4G, and 5G generations, making mobile data a viable supplement or alternative for those who need connectivity on the move around the island.

How do I arrange an internet connection in Bermuda?

Setting up home broadband in Bermuda is a relatively straightforward process, similar in structure to arranging a connection through providers in other countries. The key steps are outlined below. Note that you will typically need to have a confirmed residential address before applying, and you may be asked to provide identification.

1. Check availability at your address. Visit the websites of the major providers — One Communications, Digicel, or TBi — and use their online tools or call their customer care lines to confirm which services are available at your specific property. Bermuda is a small island, but checking coverage before committing saves time. FTTx is available to approximately 96% of the population, covering a majority of dwellings.
2. Compare packages. Review the plans available from each provider, paying attention to download and upload speeds, data caps (if any), contract length, and whether equipment (such as a router or mesh Wi-Fi system) is included or rented. One Communications, for example, includes smart features such as parental control, network and device management, and automatic speed tests as part of all internet plans.
3. Contact your chosen provider. You can sign up online via the provider’s website, visit a retail store in person, or call the customer care line. One Communications’ Customer Care Centre can be reached at 441-700-7000, available 7am–9pm, seven days a week. Digicel and TBi also have customer-facing teams and walk-in locations.
4. Provide required documentation. You will likely need to present a valid photo ID and proof of your Bermuda address, such as a rental agreement or utility bill. New arrivals without a local utility bill may be asked to provide their lease agreement. Check with your chosen provider about what documents are accepted, as requirements can vary.
5. Arrange installation. Once your application is approved, the provider will schedule a visit from an engineer to install the connection equipment at your home. Digicel, for example, aims for installation timeframes of 3 to 5 days from when the order is raised. Other providers may have different scheduling windows — check at time of application.
6. Set up your home network. After the engineer installs the equipment, you will need to configure your home Wi-Fi network. Digicel offers mesh setup for clients to push fibre speeds throughout the house, while One Communications pairs its FibreWire internet with the OneHome WiFi solution for wall-to-wall coverage. If you have a large property, ask about mesh systems when signing up.
7. Test your connection and register for account management. Once live, test your speeds using an online speed test tool and log in to your provider’s customer portal to manage your account, pay bills, and monitor data usage. Most providers offer app-based account management for convenience.

What should I consider when choosing a provider?

With a relatively small number of providers on the island, the choice often comes down to the speed tier you need, the technology available at your address, and the quality of customer support. Unlike larger markets where dozens of providers compete, Bermuda’s telecoms sector has a manageable number of options, making comparison simpler.

If you work from home or rely on video calls and cloud services, look for a plan that offers symmetrical or near-symmetrical upload and download speeds. Bermuda’s connectivity of up to 500Mbps, combined with available WiFi mesh technology, allows for ‘all over’ coverage with no concern about patchy service. For smaller households with lighter usage, a lower-tier plan may be perfectly adequate and more cost-effective.

It is also worth considering whether you want a bundled package. One Communications provides a comprehensive range of communication services including unlimited smartphone data plans on Bermuda’s first 5G network, as well as high-speed FibreWire internet and TV services, catering to both residential and business clients with a variety of mobile devices, internet packages, and TV bundles. Bundling can simplify billing and may offer savings compared to taking services separately.

Always confirm the contract length and any early termination fees before signing up — these vary between providers and between residential and business plans. Also check whether installation and equipment are included in the quoted price, or charged separately.

Is public Wi-Fi available in Bermuda?

Public Wi-Fi is available at several key locations across the island, which is useful while you are waiting for your home connection to be installed. The Bermuda Tourism Authority runs a programme offering free Wi-Fi for one hour at sites including Visitor Services Centres in the Royal Naval Dockyard, the City of Hamilton, and St. George’s, as well as the Hamilton Ferry Terminal, the Hamilton Bus Terminal, and the St. George’s Ferry Dock at Penno’s Wharf.

Washington Mall, L.F. Wade International Airport, and most accommodation providers in Bermuda also offer free Wi-Fi. The public library in the City of Hamilton offers five computer stations where you can access free internet for 30 minutes with a photo ID. These options can be useful for urgent tasks during the period between arriving on the island and getting your home broadband connected.

What about mobile internet and data plans?

For those who need connectivity immediately on arrival, or who want a supplementary data connection for use away from home, Bermuda’s mobile networks offer strong coverage across the island. One Communications operates Bermuda’s only 5G prepaid network, making it the provider to consider if you want cutting-edge mobile speeds.

As of May 2025, One Communications updated its prepaid plans to include unlimited data packs for endless browsing, streaming, and social media, alongside enhanced plan choices while maintaining competitive pricing. Digicel also offers mobile data plans and is worth comparing for both contract and prepaid options.

If you are new to Bermuda and your existing SIM card from your home country supports international roaming, this can be a short-term bridge solution while you set up a local account. However, international roaming costs are generally high for extended use, so arranging a local SIM or plan shortly after arrival is advisable. Prepaid SIM cards from One Communications can be activated in-store, making it a quick solution on arrival.

Frequently asked questions

How long does it take to get internet installed in Bermuda?

Digicel aims for installation timeframes of 3 to 5 days from when an order is raised. One Communications and TBi may have similar or slightly varying timeframes depending on engineer availability and your location. Check with your chosen provider at the time of application for a more precise estimate.

Can I get fibre broadband at my rental property in Bermuda?

FTTx (fibre to the premises or curb) is available to approximately 96% of the population, covering the majority of dwellings across Bermuda. Coverage is very high by international standards, though it is always worth confirming availability at your specific address before signing a contract.

Do I need to be a Bermuda resident to sign up for broadband?

Providers typically require proof of a local residential address — such as a rental agreement — and a valid photo ID. Work permit holders and those on long-term visas can generally apply as normal. Contact your chosen provider directly for their specific eligibility criteria, as policies can vary.

Is there a contract tied to residential internet services in Bermuda?

Contract terms vary by provider and plan. Some providers offer month-to-month arrangements, while others may offer discounted rates in exchange for a longer commitment. Always read the terms and conditions before signing up, and check for early termination fees if you think you may move within the contract period.

What is the fastest internet speed available in Bermuda?

Bermuda’s top connectivity reaches up to 500Mbps speeds, and available WiFi mesh technology allows for ‘all over’ coverage so there is no concern about patchy service. Both One Communications and Digicel advertise 500Mbps fibre plans as of 2025. Check individual provider websites for the latest plan details and pricing.

Can I get internet for my business in Bermuda?

Logic Communications Ltd. offers small business packages that include priority speed, unlimited local calls, and free long-distance minutes. One Communications and TBi also serve business customers with dedicated packages tailored to commercial needs, including managed IT and co-location services. Request a business quote directly from providers for the most up-to-date pricing.

What should I do if I have trouble with my internet connection?

Contact your provider’s customer care team as a first step. One Communications’ Customer Care Centre is available at 441-700-7000, seven days a week from 7am to 9pm. For issues outside of customer care hours, most providers also offer online account management portals and chat functions. If a fault is on the provider’s network rather than your equipment, engineers will typically respond within a set service-level window agreed at contract stage.

Is public Wi-Fi in Bermuda safe to use for sensitive tasks?

Exercise caution on any public or unsecured Wi-Fi network. Because public Wi-Fi networks at places like the National Library may be unsecured, you should avoid conducting banking or confidential transactions on them. Use a VPN for any sensitive tasks when connecting to public networks, and save financial or personal account access for your secure home connection.