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Cuba – Landlines and Mobile Phones

Cuba has a developing telecommunications infrastructure, with a growing demand for both landline and mobile services. This article provides information on telephone service in Cuba, including international and area codes, major telephone providers, procedures for arranging telephone connections, and payment options for telephone bills.

International Code and Area Codes

The international code for Cuba is +53. If you are calling Cuba from outside the country, you must dial this code before dialing the local number.

For local calls within Cuba, there are several area codes for popular expat destinations. The area code for Havana is 7, while the area code for Varadero is 45.

Major Telephone Providers in Cuba

There are two major telephone providers in Cuba, both for landline and mobile services. These include:

Landline and Mobile Providers

  • Empresa de Telecomunicaciones de Cuba (ETECSA): ETECSA is the largest and only telecommunications company in Cuba. The company offers fixed-line telephony, mobile services, and broadband internet. ETECSA has a large network coverage across the country, but network reliability can be an issue in some areas. ETECSA can be contacted at 118 for customer service.

  • Cubacel: Cubacel is a subsidiary of ETECSA and offers mobile services only. The company offers both prepaid and postpaid mobile services, as well as internet packages. Cubacel has a large customer base across the country and can be contacted at *222 for customer service.

Procedure for Arranging Telephone Connection

To arrange a telephone connection in Cuba, you must first choose a telecommunications provider and contact them to set up an account. The provider will ask for your personal information, including your name, address, and identification documents. You may also be asked to provide a deposit, which will be refunded when you close your account.


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Once your account has been set up, the provider will send a technician to your home or business to install the necessary equipment. This may include a landline phone, modem, or router, depending on the services you have subscribed to. The technician will also test the equipment to ensure that it is working properly.

The time it takes to set up a telephone connection in Cuba can vary depending on the provider and the type of service you have subscribed to. In some cases, you may be able to get a same-day installation, while in other cases, it may take several days.

Payment Options for Telephone Bills

There are several payment options for telephone bills in Cuba. These include:

  • In-Person Payments: Customers can make payments in person at ETECSA offices or at designated payment centers. Payments can be made using cash, check, or credit/debit card.

  • Online Payments: ETECSA offers an online payment option through their website. Customers can log in to their account and make a payment using a credit or debit card.

  • Recharge Cards: Cubacel offers recharge cards, which can be purchased at designated stores or online. Customers can use these cards to top up their prepaid mobile accounts.

It is important to note that failure to pay your telephone bill on time may result in a disruption of service. Customers who are having trouble paying their bills should contact their provider to discuss payment options and avoid service disruptions.

Challenges and Regulations

There are several challenges and regulations when it comes to telephone service in Cuba. One of the main challenges is network reliability, particularly in rural areas. While major cities like Havana have good network coverage, rural areas may have limited coverage or no coverage at all. This can make it difficult for residents in these areas to access reliable telephone and internet services.

In addition, there are regulations in place to control and limit internet access in Cuba. The Cuban government regulates and censors internet content, and access to certain websites and social media platforms may be restricted.

Furthermore, due to U.S. trade sanctions, there are restrictions on American companies providing telecommunications services in Cuba. This has limited the availability of certain services and equipment in the country.

Telephone service in Cuba is provided by two major providers, ETECSA and Cubacel, which offer both landline and mobile services. The process of arranging a telephone connection can vary depending on the provider and the type of service, but typically involves setting up an account and having a technician install the necessary equipment.

Payment options for telephone bills include in-person payments, online payments, and recharge cards. However, failure to pay bills on time may result in service disruptions.

Despite some challenges with network reliability and limited internet access, Cuba has made significant strides in developing its telecommunications infrastructure. With the growing demand for reliable and convenient communication services, the future of telephone service in Cuba looks promising.


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