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Hungary – Retail and Consumer Issues

Hungary is a beautiful country located in Central Europe. Its capital, Budapest, is known for its stunning architecture, vibrant culture, and delicious food. Hungary also has a thriving retail industry, with a range of shopping options for locals and tourists alike. In this article, we will explore the retail and consumer issues in Hungary, including opening hours, forms of payment, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening Hours and Forms of Payment

Typical opening hours of shops in Hungary are from 10 am to 7 pm, Monday to Friday, and from 10 am to 2 pm on Saturdays. However, some shops may close earlier or later, depending on their location and type of store. Convenience stores and supermarkets, such as Tesco and Auchan, may have longer opening hours, with some stores open 24 hours a day.

Forms of payment accepted in Hungary include cash, debit and credit cards, and some shops may also accept mobile payments. The most common payment methods are debit and credit cards, with many shops also accepting contactless payments.

Major Supermarkets in Hungary

There are several major supermarkets in Hungary, including Tesco, Auchan, and Spar. Tesco is a popular supermarket chain that offers a range of products, including groceries, household items, and electronics. Auchan is another major supermarket chain that offers a wide range of products, including fresh produce, meat, and seafood. Spar is a smaller supermarket chain that offers a range of products, including groceries, household items, and cosmetics.

The differences between these supermarkets mainly relate to the prices and quality of the products they offer. Tesco and Auchan are known for their affordable prices and quality products, while Spar is known for its smaller stores and convenient locations.

Online Shopping

Online shopping is becoming increasingly popular in Hungary, with several websites offering a wide range of products. Some of the most popular online shopping websites in Hungary include:


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  • Tesco Online: the online shopping platform for Tesco in Hungary, offering a range of products, including groceries, household items, and electronics.
  • Auchan Online: the online shopping platform for Auchan in Hungary, offering a range of products, including fresh produce, meat, and seafood.
  • eMAG: a popular online shopping website that offers a range of products, including electronics, fashion, and home appliances.

Shops for Expats

There are several shops in Hungary specifically for expats, offering international products and services. These include:

  • British Store: a shop that offers a range of British products, including food, household items, and toiletries.
  • Casa de la Vina: a shop that offers a range of Spanish products, including food, wine, and home decor.

Consumer Rights

Consumers in Hungary have a number of rights, including the right to:

  • Safety: products should be safe to use and not pose a risk to health.
  • Information: consumers have the right to accurate information about products and services.
  • Choice: consumers have the right to choose from a range of products and services.
  • Redress: consumers have the right to seek compensation if a product or service is faulty or does not meet their expectations.

The National Consumer Protection Authority is the main government agency responsible for consumer protection in Hungary. It provides education and information to consumers, as well as investigates complaints and enforces consumer protection laws and regulations. Consumers can file complaints with the National Consumer Protection Authority through its website or by visiting its office.

In addition to the National Consumer Protection Authority, there are several consumer organizations in Hungary that provide information and support to consumers. These include:

  • Hungarian Association of Consumer Protection: a non-profit organization that provides education and support to consumers on their rights and how to protect them.

    • Federation of Hungarian Consumer Protection Associations: an umbrella organization that represents consumer protection associations in Hungary.
    • Hungarian Competition Authority: an independent government agency that promotes and enforces competition laws in Hungary, including those related to consumer protection.

    Consumers can also seek legal advice and representation from lawyers specializing in consumer protection issues. The Hungarian Bar Association is the largest association of lawyers in Hungary and can provide a list of lawyers specializing in consumer protection.

    In conclusion, Hungary offers a range of retail options, including major supermarkets, online shopping, and shops for expats. Consumers in Hungary have a number of rights and protections, including the right to safety, information, choice, and redress. The National Consumer Protection Authority and consumer organizations provide support and enforcement of these rights, and consumers can also seek legal advice and representation if needed. By understanding their rights and taking advantage of the available resources, consumers can make informed decisions and protect themselves from fraudulent or harmful practices in the retail industry.


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