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Indonesia – Retail and Consumer Issues

Indonesia is a diverse and rapidly developing country with a growing retail industry. In this article, we will explore the retail and consumer issues in Indonesia, including opening hours, forms of payment, major supermarkets, online shopping, shops for expats, and consumer rights.

Opening Hours and Forms of Payment

Typical opening hours of shops in Indonesia vary depending on the location and type of store. In larger cities, such as Jakarta and Bali, many shops are open from 10 am to 10 pm, while in smaller towns, shops may close earlier. Some shops may also be closed on Sundays or public holidays.

Forms of payment accepted in Indonesia include cash, debit and credit cards, and digital wallets. The most common payment method is cash, although debit and credit cards are becoming more popular, especially in larger cities.

Major Supermarkets in Indonesia

There are several major supermarkets in Indonesia, including Carrefour, Giant, and Lotte Mart. Carrefour is a popular supermarket chain that offers a range of products, including groceries, household items, and clothing. Giant is another major supermarket chain that offers a wide range of products, including fresh produce, meat, and seafood. Lotte Mart is a smaller supermarket chain that offers a range of products, including groceries, household items, and cosmetics.

The differences between these supermarkets mainly relate to the prices and quality of the products they offer. Carrefour is known for its affordable prices, while Giant and Lotte Mart are known for their quality products and convenience.

Online Shopping

Online shopping is becoming increasingly popular in Indonesia, with several websites offering a wide range of products. Some of the most popular online shopping websites in Indonesia include:


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  • Tokopedia: an online shopping platform that offers a range of products, including electronics, fashion, and home appliances.
  • Lazada: a popular online shopping website that offers a range of products, including electronics, fashion, and home appliances.
  • Shopee: an online shopping platform that offers a range of products, including electronics, fashion, and home appliances.

Shops for Expats

There are several shops in Indonesia specifically for expats, offering international products and services. These include:

  • Ranch Market: a shop that offers a range of international groceries, household items, and cosmetics.
  • Kem Chicks: a shop that offers a range of international products, including groceries, household items, and clothing.

Consumer Rights

Consumers in Indonesia have a number of rights, including the right to:

  • Safety: products should be safe to use and not pose a risk to health.
  • Information: consumers have the right to accurate information about products and services.
  • Choice: consumers have the right to choose from a range of products and services.
  • Redress: consumers have the right to seek compensation if a product or service is faulty or does not meet their expectations.

The National Consumer Protection Agency (BPKN) is the main government agency responsible for consumer protection in Indonesia. It provides education and information to consumers, as well as investigates complaints and enforces consumer protection laws and regulations. Consumers can file complaints with the BPKN through its website or by visiting its office.

In addition to the BPKN, there are several consumer organizations in Indonesia that provide information and support to consumers. These include:

  • Indonesian Consumers Foundation (YLKI): a non-profit organization that provides education and support to consumers on their rights and how to protect them.
  • Consumer Watch Indonesia (CWI): an organization that works to promote consumer protection and strengthen consumer rights.

Consumers can also seek legal advice and representation from lawyers specializing in consumer protection issues.


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Starting in 2024, residents in Germany will see a slight increase in their health insurance costs, with a 0.1% rise to a maximum of 1.7%. This adjustment aims to expand coverage for medical care not currently included in statutory health insurance, such as select dental treatments, IVF, and early cancer screenings.

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Madrid introduces a groundbreaking app offering reliable health advice to counteract the widespread misinformation online. This app, part of the 'Madrid Te Cuida' initiative, will guide users to accurate information, from diet tips to medical queries, ensuring the advice is vetted by health professionals.

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