Home » Venezuela » Venezuela – Retail and Consumer Issues

Venezuela – Retail and Consumer Issues

Venezuela is a South American country with a diverse retail industry. In this article, we will discuss some of the most common retail and consumer issues in Venezuela.

Opening Hours and Forms of Payment

The typical opening hours of shops in Venezuela vary depending on the location and type of business. Generally, shops are open from 9:00 am to 7:00 pm, Monday through Saturday, with some shops staying open later or even open 24/7. On Sundays, most shops are closed or have limited opening hours.

When it comes to forms of payment, cash is the most widely accepted form of payment in Venezuela. Credit and debit cards are also accepted at some locations, but it is always best to check beforehand. It is also important to note that due to the economic situation in Venezuela, cash shortages and issues with card payments are common.

Major Supermarkets

Venezuela has several major supermarket chains, including Central Madeirense, Excelsior Gama, and Farmatodo. These supermarkets offer a wide range of products, from fresh produce to household items.

Central Madeirense is a Venezuelan supermarket chain that offers a wide range of products, including fresh produce, meat, and dairy products. They have several locations throughout the country and are known for their competitive prices.

Excelsior Gama is another major supermarket chain in Venezuela, offering a wide range of products, including fresh produce, meat, and dairy products. They also have their own brand of products, which are often cheaper than other well-known brands.


Get Our Best Articles Every Month!

Get our free moving abroad email course AND our top stories in your inbox every month


Unsubscribe any time. We respect your privacy - read our privacy policy.


Farmatodo is a Venezuelan supermarket chain that specializes in pharmaceutical products, but also offers a range of other products, including fresh produce, meat, and dairy products. They have several locations throughout the country.

Online Shopping

Online shopping is not very popular in Venezuela due to the economic situation and issues with internet access. However, there are some websites that offer online shopping, including Mercado Libre and Amazon.

Mercado Libre is a popular e-commerce platform in Latin America that offers a range of products, from electronics to household items and beauty products. They also offer fast and reliable delivery to most parts of Venezuela.

Amazon is an online retailer that offers a wide range of products, including electronics, books, and household items. However, delivery to Venezuela can be difficult due to the economic situation and issues with customs.

Shops for Expats

There are several shops in Venezuela that cater specifically to expats, offering a range of international products. Some of these shops include:

  • La Castellana Market: This shop offers a range of international products, including food, beverages, and household items. They are located in the La Castellana neighborhood of Caracas.

  • Armando’s Market: This shop specializes in American products and offers a range of imported products, including food, beverages, and household items. They are located in the El Rosal neighborhood of Caracas.

  • Expat Express: This shop offers a range of international products, including food, beverages, and household items. They have several locations throughout the country.

Consumer Rights

As a consumer in Venezuela, you have several rights that are protected by law. These include the right to:

  • Receive clear information about the products being sold, including their characteristics and price
  • Receive a receipt for your purchase
  • Return faulty or damaged products for a full refund, exchange, or repair within a reasonable amount of time
  • Be protected from false advertising and misleading claims

If you have an issue with a product or service, you can contact several consumer organizations in Venezuela for assistance. These include:

  • National Institute for the Defense of People’s Access to Goods and Services (INDEPABIS): This government agency offers advice and support on consumer issues, including complaints and disputes with businesses. You can visit their website (www.indepabis.gob.ve) or call their customer service line at 0800-INDEPABIS (0800-4633722).

    • Consumidores en Acción: This organization offers advice and support on consumer issues, including complaints and disputes with businesses. You can visit their website (www.consumidoresenaccion.org) or email them at contacto@consumidoresenaccion.org.

    • Asociación de Consumidores de Venezuela (ASODEV): This organization offers advice and support on consumer issues, including complaints and disputes with businesses. You can visit their website (www.asodev.org) or call their customer service line at 0212-285-1006.

    In conclusion, Venezuela has a diverse retail industry, with several major supermarket chains and local markets offering a wide range of products to consumers. Online shopping is not very popular, but there are some websites that offer online shopping, including Mercado Libre and Amazon. There are also several shops that cater specifically to expats, offering a range of international products. As a consumer in Venezuela, you have several rights that are protected by law, and there are several organizations that you can contact for assistance if you have an issue with a product or service.


Latest Videos

In this short video, we dive into the significant health care updates and changes happening globally in 2024. From Germany's insurance cost adjustments to Cyprus's renewed COVID-19 precautions, we cover the essential news you need to know.  Germany's Health Insurance Update:  Starting in 2024, residents in Germany will see a slight increase in their health insurance costs, with a 0.1% rise to a maximum of 1.7%. This adjustment aims to expand coverage for medical care not currently included in statutory health insurance, such as select dental treatments, IVF, and early cancer screenings.  COVID-19 Measures Reintroduced in Cyprus:  With over 3000 new COVID-19 cases, Cyprus is stepping up its game by reintroducing health measures. Requirements now include proof of a negative COVID-19 test for entry into various facilities, emphasizing the importance of vaccination, especially for the elderly, to combat the evolving virus strains.  Free Health Trials in Trieste, Italy:  Trieste launches an initiative for free health screenings, including echocardiograms and blood tests, focusing on preventive care against non-communicable diseases. This move underscores the city's commitment to improving public health through early detection and prevention.  Spain's New Health Advice App:  Madrid introduces a groundbreaking app offering reliable health advice to counteract the widespread misinformation online. This app, part of the 'Madrid Te Cuida' initiative, will guide users to accurate information, from diet tips to medical queries, ensuring the advice is vetted by health professionals.  Expat Satisfaction with Healthcare in Mexico:  A study reveals that expat retirees in Mexico are largely content with the healthcare quality and costs, with many citing significant savings compared to the United States without compromising on care quality. This insight sheds light on the growing trend of healthcare tourism and relocation for medical reasons.  Stay tuned as we unpack these updates, providing you with the insights and implications of these healthcare changes. Whether it's the impact on your wallet or the quality of care you can expect, we've got you covered in this comprehensive overview of health care in 2024. Don't forget to like, share, and subscribe for more health news around the globe!

In this short video, we dive into the significant health care updates and changes happening globally in 2024. From Germany's insurance cost adjustments to Cyprus's renewed COVID-19 precautions, we cover the essential news you need to know.

Germany's Health Insurance Update:

Starting in 2024, residents in Germany will see a slight increase in their health insurance costs, with a 0.1% rise to a maximum of 1.7%. This adjustment aims to expand coverage for medical care not currently included in statutory health insurance, such as select dental treatments, IVF, and early cancer screenings.

COVID-19 Measures Reintroduced in Cyprus:

With over 3000 new COVID-19 cases, Cyprus is stepping up its game by reintroducing health measures. Requirements now include proof of a negative COVID-19 test for entry into various facilities, emphasizing the importance of vaccination, especially for the elderly, to combat the evolving virus strains.

Free Health Trials in Trieste, Italy:

Trieste launches an initiative for free health screenings, including echocardiograms and blood tests, focusing on preventive care against non-communicable diseases. This move underscores the city's commitment to improving public health through early detection and prevention.

Spain's New Health Advice App:

Madrid introduces a groundbreaking app offering reliable health advice to counteract the widespread misinformation online. This app, part of the 'Madrid Te Cuida' initiative, will guide users to accurate information, from diet tips to medical queries, ensuring the advice is vetted by health professionals.

Expat Satisfaction with Healthcare in Mexico:

A study reveals that expat retirees in Mexico are largely content with the healthcare quality and costs, with many citing significant savings compared to the United States without compromising on care quality. This insight sheds light on the growing trend of healthcare tourism and relocation for medical reasons.

Stay tuned as we unpack these updates, providing you with the insights and implications of these healthcare changes. Whether it's the impact on your wallet or the quality of care you can expect, we've got you covered in this comprehensive overview of health care in 2024. Don't forget to like, share, and subscribe for more health news around the globe!

YouTube Video UCB21b-C4O2aXm7H18_GsXMQ_nC_Fs6gU22U

Expat Focus International Healthcare Update January 2024

Expat Focus 31 January 2024 10:36 am

This error message is only visible to WordPress admins

Important: No API Key Entered.

Many features are not available without adding an API Key. Please go to the YouTube Feed settings page to add an API key after following these instructions.