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Vietnam – Retail and Consumer Issues

Vietnam is a rapidly developing country in Southeast Asia that has seen significant growth in its retail and consumer sectors in recent years. In this article, we will explore some of the key issues facing retailers and consumers in Vietnam.

Opening Hours and Forms of Payment

Most shops in Vietnam are open from around 9am to 9pm, seven days a week. Some smaller shops may close earlier, while larger shopping centers and supermarkets may stay open later. However, opening hours can vary depending on the location and type of shop.

Cash is the most commonly accepted form of payment in Vietnam, but credit and debit cards are also becoming increasingly popular. Payment via mobile apps is also on the rise, particularly among younger consumers.

Major supermarkets

There are several major supermarket chains operating in Vietnam, including Lotte Mart, Big C, and VinMart. These chains offer a wide range of products, including fresh produce, household items, and electronics. Prices can vary between supermarkets, with VinMart generally being the most expensive and Big C often offering the best value for money.

Online Shopping

Online shopping is becoming increasingly popular in Vietnam, particularly in larger cities such as Hanoi and Ho Chi Minh City. Some of the most popular e-commerce websites in Vietnam include Lazada, Tiki, and Shopee, which offer a wide range of products including electronics, fashion, and household items. Many online retailers offer free delivery and cash on delivery payment options, which are particularly appealing to Vietnamese consumers.

Shops for Expats

There are a number of shops in Vietnam that cater specifically to expats, particularly in larger cities. These shops offer a range of international products, including food, clothing, and household items. Some popular expat shops in Vietnam include Annam Gourmet Market, Jaspas Market, and International Supermarket.


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Consumer Rights

Vietnam has a Consumer Protection Law that sets out the rights and obligations of consumers and businesses. Under this law, consumers have the right to return or exchange faulty products, receive a refund if a product is defective, and cancel a contract within a certain period of time. The Vietnam Competition and Consumer Protection Authority (VCA) is responsible for enforcing the Consumer Protection Law and can be contacted by phone or email for consumer complaints.

Retail and consumer issues in Vietnam are evolving rapidly as the country continues to develop. While cash is still the most commonly accepted form of payment, online shopping is becoming increasingly popular, and there are a number of shops catering specifically to expats. Consumers in Vietnam have a number of rights under the Consumer Protection Law, and can contact the VCA for consumer complaints.


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In this short video, we dive into the significant health care updates and changes happening globally in 2024. From Germany's insurance cost adjustments to Cyprus's renewed COVID-19 precautions, we cover the essential news you need to know.

Germany's Health Insurance Update:

Starting in 2024, residents in Germany will see a slight increase in their health insurance costs, with a 0.1% rise to a maximum of 1.7%. This adjustment aims to expand coverage for medical care not currently included in statutory health insurance, such as select dental treatments, IVF, and early cancer screenings.

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With over 3000 new COVID-19 cases, Cyprus is stepping up its game by reintroducing health measures. Requirements now include proof of a negative COVID-19 test for entry into various facilities, emphasizing the importance of vaccination, especially for the elderly, to combat the evolving virus strains.

Free Health Trials in Trieste, Italy:

Trieste launches an initiative for free health screenings, including echocardiograms and blood tests, focusing on preventive care against non-communicable diseases. This move underscores the city's commitment to improving public health through early detection and prevention.

Spain's New Health Advice App:

Madrid introduces a groundbreaking app offering reliable health advice to counteract the widespread misinformation online. This app, part of the 'Madrid Te Cuida' initiative, will guide users to accurate information, from diet tips to medical queries, ensuring the advice is vetted by health professionals.

Expat Satisfaction with Healthcare in Mexico:

A study reveals that expat retirees in Mexico are largely content with the healthcare quality and costs, with many citing significant savings compared to the United States without compromising on care quality. This insight sheds light on the growing trend of healthcare tourism and relocation for medical reasons.

Stay tuned as we unpack these updates, providing you with the insights and implications of these healthcare changes. Whether it's the impact on your wallet or the quality of care you can expect, we've got you covered in this comprehensive overview of health care in 2024. Don't forget to like, share, and subscribe for more health news around the globe!

YouTube Video UCB21b-C4O2aXm7H18_GsXMQ_nC_Fs6gU22U

Expat Focus International Healthcare Update January 2024

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