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Germany – Emergencies

Germany has a well-organized and efficient emergency medical system that provides quick and effective assistance in case of emergencies. In this article, we will cover the essential information regarding emergencies in Germany, including the emergency phone number, where to go for emergency medical treatment, and the cost and insurance requirements for emergency treatment.

Emergency Phone Number

In Germany, the phone number to call for emergency medical assistance is 112. This number is free to call from any phone, including public telephones and mobile phones, and is available 24 hours a day, 7 days a week. When calling 112, you will be connected to a dispatcher who will ask for the nature of the emergency, your location, and your contact information. If necessary, the dispatcher will send an ambulance, a fire truck, or the police, depending on the situation.

For mental health emergencies, there are several hotlines available. The German Society for Psychiatry, Psychotherapy and Neurology (DGPPN) provides a national hotline for people experiencing a mental health crisis. The number to call is 0800-1110111. There are also other hotlines available, such as the Samaritans, which provides emotional support to people in distress, and the Federal Centre for Health Education (BZgA), which offers counseling on addiction and substance abuse.

Emergency Medical Treatment

In case of a medical emergency, the first point of contact is usually the emergency medical service (EMS) or the ambulance service. The EMS is staffed by paramedics and emergency medical technicians who provide pre-hospital care and transportation to the hospital. The paramedics and emergency medical technicians are trained to stabilize and manage the patient’s condition before transferring them to the appropriate medical facility.

In Germany, there are several options for emergency medical treatment, including emergency rooms (Notaufnahme), walk-in clinics (Ambulanz), and hospitals (Krankenhaus). In case of a life-threatening emergency, such as a heart attack or stroke, it is recommended to go directly to the emergency room. The emergency room is open 24/7 and is equipped to handle all kinds of emergencies. If the emergency is not life-threatening, it is recommended to go to a walk-in clinic or make an appointment with a general practitioner.

Cost and Insurance Requirements

Emergency treatment in Germany is free of charge for all patients, regardless of their nationality or insurance status. This means that if you are a tourist or a foreigner living in Germany without insurance, you will still receive emergency medical treatment without having to pay any fees.


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However, it is important to note that emergency medical treatment only covers the immediate and necessary medical attention. Any additional treatment or follow-up care may be subject to charges. If you have health insurance, your insurance provider will cover the costs of the additional treatment or follow-up care, depending on your policy. If you do not have insurance, you will have to pay for the additional treatment or follow-up care out of pocket.

In Germany, it is mandatory to have health insurance. If you are a resident or an employee in Germany, you are required to have statutory health insurance (gesetzliche Krankenversicherung) or private health insurance (private Krankenversicherung). Statutory health insurance is provided by government-approved health insurance companies and covers basic medical services. Private health insurance is provided by private insurance companies and offers more comprehensive coverage, but is usually more expensive.

In conclusion, Germany has a well-organized and efficient emergency medical system that provides quick and effective assistance in case of emergencies. The emergency phone number in Germany is 112, and there are several options for emergency medical treatment, including emergency rooms, walk-in clinics, and hospitals. Emergency treatment in Germany is free of charge, but any additional treatment or